MPESA - Product Manager

Recruiter / Employer: Safaricom Kenya
Contract: Permanent
Salary: Confidential
Status: Expired


We are pleased to announce the following vacancy for MPESA Product Manager within Financial Services. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to Senior Manager, MPESA Product Management, the role holder will be responsible for identifying potential M-PESA products and services, conducting market research; generating product requirements; determining specifications, pricing, and go to market planning for assigned M-PESA products and services

Roles and Responsibilities

  • Determine M-PESA customers' needs and desires by specifying the research needed to obtain market information.
  • Determine M-PESA customers' needs and desires by specifying the research needed to obtain market information.
  • Articulate market requirements, consumer trends and opportunities for M-PESA products and services
  • Identify opportunities for M-PESA products and services innovation and enhancements.
  • Assesses market competition by comparing the company's product to competitors' products within payments and financial services industry.
  • Recommend the nature and scope of present and future M-PESA products and services by reviewing product specifications and requirements; appraising new product ideas and/or product changes.
  • Bring new M-PESA products to market by analyzing proposed product requirements and product development programs.
  • Define the long-term strategy of M-PESA and create product road map
  • Prepare M-PESA products and services documents including Market Requirement documents and product use cases to drive product activity
  • Develop pricing strategies and product policies
  • Provide technical & thought leadership throughout various stages of solution lifecycle – planning, design, specification, implementation and launch
  • Create user cases and detailed product roadmap documents to articulate desired features and functionalities to Developers and Designers
  • Manage M-PESA products-related support, feedback and inquiries from users
  • Co-ordinate market research to track customer and end-user feedback
  • use market feedback to inform M-PESA product refinements and ongoing development
  • Build awareness and understanding of your across the company – be M-PESA products and services  ‘evangelist’
  • Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term;
  • Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget;
  • Monitor impact of product features on key metrics


  • Bachelor’s Degree in Business Management, Computer science, Engineering or related field.
  • 6-8 years post-graduation work experience of which 3 years must be in product Management, Sales, product development or Business development
  • Good understanding of the Kenyan market, subscriber preferences and subscriber trends
  • Attention to detail with good organizational, planning, report writing and presentation skills.
  • Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
  • A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
  • A proven team player with excellent communication and interpersonal skills.
  • Ability to identify and drive forward new opportunity into a business or product.
  • Strong knowledge of industry best practices and competitive landscape
  • Expertise in applying product development concepts and practices across the product development life cycle
  • Thorough understanding of financial modeling and forecasting
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