Technical Administrator

Recruiter / Employer: Securex
Contract: Permanent
Salary: Confidential
Status: Expired

Job description

·        Daily scheduling of technicians for the daily service planned.

·        Scheduling of quarterly services for clients with annual maintenance contracts.

·        Responding to client emails pertaining service issues and copying customer care for proper communication channelling.

·        Booking service requests through calls & sending emails to respective clients.

·        Scheduling for any installations or replacement requests for approvals received.

·        Compiling and printing the A3 service schedule for use by the technicians the following day

·        Scan, extract and save service job cards in their respective folders

·        Preparing paper work for all the job cards that have to be submitted to accounts for billing as well as emailing the same to accounts

·        Auto generation of all the client complaints or incidents that have been closed in the service manager under service assets.

·        Preparing paper work for all the service job cards that have to be submitted to accounts for billing as well as emailing the same to accounts

·        Ensure all complaints related to technical department are updated within 24 hours and effectively closed within 48 hours.

·        Compiling the assigned incidents on the Daily Service Schedules per zone.

·        Closing of any received quotation approvals from clients and raising picking slips accordingly

·        Raising of picking slips for any technician pre-kit items used for their return.

 

·        Timely report generation for respective clients

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