Job Purpose: Assist in the design and delivery of Microsoft solutions to meet business objectives and technical requirements, to create effective knowledge sharing, collaboration and workflow solutions to drive the effective delivery of VSO's programmes.
Work with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate among others to improve ways of working in the organization.
Assist with training and adoption of new Microsoft 365 solutions and processes including delivery & creation of training plans, materials and documentation.
Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues.
Explore ways to scale Microsoft's offering, such as with the Power Platform, within the organization based on business opportunities and other technical innovations.
Work with the Microsoft 365 cluster team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
Assist with the migration of content from various sources (country office servers, google drive, drop box, personal computers, one drive, SharePoint etc.) to Microsoft 365 environment as designed.
Offer technical support on Microsoft PowerBi platform to staff in the organization.
Essential selection criteria
Up to date knowledge of the Microsoft 365 ecosystem
Skilled at user training and support
Ability to configure Microsoft 365 to manage processes and document storage
Demonstrable experience in successfully supporting Microsoft 365 products
Experience with and enthusiasm for coaching, mentoring and on the job training
Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
Able to work in a team.
Strong problem-solving, critical thinking, and analytical skills.
Knowledge of the systems development life cycle.
Knowledge of systems analysis and design methodologies.
Excellent oral and written communication skills (in English) required
Effective meeting facilitation skills
Able to work effectively in a culturally diverse environment