Background:

The Center for International Health, Education and Biosecurity (Ciheb) — Kenya is a local non-governmental organization collaborating with the Ministry of Health and County Health Management Teams to strengthen health systems for improved quality of health care in Kenya. Ciheb-Kenya is collaborating with the county governments of Mombasa, Kilifi, Kwale, Taita Taveta, Machakos, Makueni, Kitui, Nairobi, Kisumu, and Migori to support the implementation and expansion of high quality, sustainable, and comprehensive HIV prevention, care and treatment programs, and expansion of COVID-19 vaccination with funding from the President’s Emergency Plan for AIDS Relief (PEPFAR).

Position Summary 

Primary Responsibilities: 

IT Assistant will be responsible for providing assistance to staff on IT issues and acting as a liaison between staff and the technical escalation team. 

Duties and Responsibilities:

  • Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system; 
  • Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units; 
  • Act as a liaison between staff and technical escalation teams; 
  • Manage corporate accounts for services and contracts obtained from IT service providers; 
  • Perform IT inventory management; 
  • Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers; 
  • Support health facilities supported by Ciheb-Kenya in IT related issues including training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals 

Professional Qualifications:

  • Microsoft Office Specialist Training 
  • Microsoft Certified Systems Engineer (MCSE) 
  • Microsoft Certified Technology Specialist (MCTS) 
  • Microsoft Certified Technology Specialist 
  • Cisco Certified Network Associate (CCNA)

Skills:

  • Knowledge of the ITIL methodology, change management processes and risk management processes. 
  • Excellent communication and interpersonal skills 
  • Excellent problem solving skills 
  • Ability to work well under pressure 
  • Flexibility and time management skills 

Qualifications and Experience:

  • Bachelor’s degree in Computer Science/Information Technology/Information Systems
  • 3 years’ relevant experience
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