Information Technology Officers

Contract: Permanent
Salary: Confidential
Status: Expired

Job Description

The IT Officer will be responsible for providing assistance to staff on IT issues and acting as a liaison between staff and the technical escalation team. The post holder will be responsible for supporting ICT needs such as network administration; system security, development and maintenance of related information systems; user support training; inventory management and help desk support system among other roles.

Duties and Responsibilities

  • Provide first line response for users requiring assistance with IT issues and respond to requests for technical assistance by phone, email and/or using a help desk management system;
  • Track issues to resolution updating the internal knowledge base and/or communicating learning’s with relevant business units;
  • Act as a liaison between staff and technical escalation teams;
  • Manage corporate accounts for services and contracts obtained from IT service providers;
  • Perform IT inventory management;
  • Planning and scheduling clean-up jobs on Performance Maintenance contracts and in addition performing performance maintenance of all computers;
  • Support health facilities supported by university of CIHEB-K in IT related issues including training of staff on IT issues; troubleshooting of computers and related peripheries; handling networking issues; basic repairs for site computers, printers and related peripherals
  • Carry-out analysis of ICT requirements, assist in preparing system specification by the users and recommend solutions to address user
  • Enhance existing systems by analyzing business requirements, preparing an action plan and identifying areas for modification and improvement.
  • Monitor the performance of the ICT systems in and troubleshoot operational issues for corrective action
  • Document all user requests and challenges, Investigate, determine possible solutions and implement them.
  • Provide help desk support on ICT and coordinate resolution on the same.
  • Maintain and track software licenses compliance for the application or system. Includes licenses for application as well as operating system, database, client, etc.
  • Ensure that networks, systems and services are available to users and that information is processed and transferred correctly, preserving its integrity.
  • Qualifications

    The ideal candidate should have:

  • Bachelor Degree in Information Communication Technology (ICT) or equivalent.
  • At least four (4) years’ experience in the ICT field.
  • Experience in management of data bases and websites.
  • Hands-on experience with computer networks, network administration and network installation.
  • In-depth understanding and experience in application and system development.
  • Excellent communication, interpersonal and report writing skills

    Method of Application

    Kindly send your application that includes a cover letter and an updated CV including names of three professional referees to [email protected] on or before 24th September 2021. Applicants are advised to include the position title, e.g. “PROCUREMENT OFFICER” on the subject line also indicating preferred location.

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