Restaurant Supervisor

Recruiter / Employer: Aurum Consultants
Contract: Permanent
Salary: Confidential
Status: Expired

Overview of the Position

Our client in the hospitality industry is looking to fill in the above position, to be based in Nairobi.  The ideal candidate must have a minimum of 2 years as a supervisor managing a team in Lounge set up.

Responsibilities

  • Supervise and run all restaurant operations. Manage staff, handle complaints and be person responsible in absence of the Management team.
  • Provide prompt, courteous and efficient food and beverage service.
  • Advise customers on all F&B choices and ensure that the restaurant staff have similar product knowledge
  • Assist with maintaining high standards of quality control, hygiene, health and safety throughout
  • Maintain cleanliness of the work areas and equipment.
  • Effectively handle customer requests and concerns.
  • Must follow all cash handling policies and procedures.
  • Maintaining inventory of operating equipment, linen and guest supplies.
  • Ensures that standards/procedures are adhered to at all times.
  • Ensure an excellent service experience for guests
  • Possess excellent understanding and product knowledge and assist with the training of Restaurant staff
  • Build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest.
  • Conduct daily briefs prior to each and every service and liaise with the Chef and be aware of any special dishes.
  • Any other duties related to food and beverage service assigned by the Director.

Qualifications

  • Diploma in food and beverage from a reputable college/university.
  • Bachelor’s Degree in hospitality management is an added advantage
  • Must have a minimum of 2 years as a supervisor managing a team in a busy and fast paced environment.
  • Must have knowledge of food and beverage service
  • A good communicator, friendly and inclusive, even after a long shift.
  • Must have excellent guest service skills always exceeding guest expectations.
  • Able to work with flexible working hours

How to Apply

Qualified candidates should send their CV and application letter quoting their expected salary to [email protected]. Male candidate highly encouraged to apply. This is an urgent position and will remain open until it’s filled. Only qualified candidates should apply.

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