StepWise is making an impact by providing people with physical disabilities in the developing world with meaningful employment in the digital economy. Our highly motivated and skilled teams located in East Africa perform data processing tasks such as transcription and digitization, data labelling and annotation for machine learning and artificial intelligence data sets, and content moderation. StepWise has offices in Austin, Texas and Nairobi, Kenya.
About the Job:
Zalego Academy is seeking an experienced IT Support to monitor and maintain the company computer systems, configure hardware and software and solve technical issues as they arise. The IT support will report to the Manager, IT Hardware and will provide technical support and ensure the company runs smoothly.
PWDs and Women candidates are encouraged to apply.
Troubleshoot, repair and maintain printers, computers, laptops and any other technological equipment
Upgrades components and peripherals in computer hardware
Configures and optimizes the computer system
Install various operating system and application software
Maintains required documentation
Repairing and replacing equipment as necessary
Monitoring and maintaining computer systems and networks
Provide users with appropriate support and advice
Managing crisis situations, which may involve complex technical hardware or software problems
Researches problems and investigates new software products
Install and manage PCs antivirus
Coordinate together with Manager, IT Hardware the procurement of ICT related equipment
Managing users email and outlook configuration
Provide professional customer service support
Maintain and administer LAN/WAN and other networks
Attend ICT meetings
Other technical assistance duties as assigned by the management
Diploma or Degree in Information Technology or equivalent and some relevant technical training
Knowledge in troubleshooting and repairing computers and printers.
Understands computer procedures and standards, desktop and network configurations
Understands Windows Server 2019 and VMWare
Relevant certifications in IT will be an added advantage
Understands and maintains windows domain controller environment
A good understanding of other IT skills including website maintenance will be added advantage
Excellent troubleshooting and problem solving skills