Assistant Manager Application Support

Recruiter / Employer: KCB Bank Kenya
Contract: Permanent
Salary: Confidential
Status: Expired

The Position: 

The primary role of the Assistant Manager Application Support is to ensure the Bank’s technology system availability is not compromised by guaranteeing its timely accessibility 24 x 7 x 365.

He/ She is also responsible for the delivery of Technology services and administration of enterprise applications that provide a high level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

Key Responsibilities:

  • Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
  • Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
  • Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
  • Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
  • Create and maintain documentation as it relates to system configuration, mapping, and processes.
  • Ensure compliance of SLAs on data and system availability by other Technology system users.
  • Attend to adhoc user requests.

The Person:

For the above position, the successful applicant should have the following:

  • Bachelor’s degree in Information Technology, Computer Science or related from a recognized university.
  • At least 3 years’ experience in Information Technology with at least 2 years’ experience in computing platforms, operating systems, and databases.
  • Knowledge of SAP and E-Business suite applications.
  • Understanding of UNIX operating environment.
  • Knowledge of file transfer services is desired.
  • Strong interpersonal and communication skills.
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