IT Support

Recruiter / Employer: Outlook Index
Contract: Permanent
Salary: Confidential
Status: Expired

IT Operations and Service Desk Support

  • Monitor and control expenses within allocated budget.
  • Progressive reporting on security and network status as per best practise.
  • Asset Management and documentation: Proper documentation and update of asset registry i.e. transfer, disposal, new acquisition etc.
  • Adhere to the set departmental SOP’s on service and item request, procurement, acquisition, usage, and disposal
  • Install and configure new IT equipment – Servers, PCs, Laptops, Smart phones, Tablets, Projectors, SmartScreen’s, Biometrics (Windows, Endpoint, O365) etc.
  • Coordinate identification of training needs and training users on a one to one or on a group basis on usage of various IT systems or applications.
  • Perform preventive maintenance on various IT equipment and software – Laptops, Servers, AP, Biometric-Readers, Printers, POS Security Systems, and maintain records of such.
  • Act as first line of support on troubleshooting and diagnosing IT equipment including Computers, Laptops, Biometric Readers, POS, Smart Phones, Printers, and other peripherals.
  • Liaise with vendors to ensure that company equipment is serviced and maintained as per SLAs, and schedules.
  • Assist in developing training material that can be used to improve system and device handling and utilization, etc.


  • Bachelor’s degree or Diploma in IT, Computer Science or related discipline.
  • Professional certificates eg CCNA,ITIL, MCSE *added advanatge*
  • Basic experience providing IT office support using a tickting system
  • Hardware and Software troubleshooting skills.
  • Planning and organizing skills
  • Strong analytical skills
  • Writing and oral communication skills
  • Strong organizational Excellent interpersonal skills
  • Ability to be adaptable and flexible
  • Ability to meet deadlines in fast paced environment
  • Ability to lead internal teams
  • Ability to work in a team environment, collaborating and sharing ideas

How To Apply

Send your applications to [email protected]

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