Assistant Manager - Business Analyst

Recruiter / Employer: Kenya Revenue Authority (KRA)
Contract: Permanent
Salary: Confidential
Status: Expired

Job Summary 

The job holder is responsible for;

  • Providing effective and adequate technical support to operational systems by addressing system problems and user requests.
  • Providing continual improvements to existing business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.
  • Maintaining operational readiness of business systems through supervision and coordination of technical systems support teams

Key Responsibilities 

  • Reviews the Software Change Requests (SCRs) for systems changes/enhancements to ensure that they have adequately addressed the requested changes and identifies areas of improvement before approving for implementation.
  • Monitors and maintains operational readiness of business systems by enforcing standards set to address identified system issues.
  • Identifies areas of potential systems and process improvements, assesses them for both technical and business suitability and advises stakeholders appropriately.
  • Reviews systems technical requirements specifications to ensure that they are well articulated and properly documented before seeking automation approvals of business processes
  • Vets systems technical requirements specifications and System Use Cases (SUCs) for completeness, relevance, viability and makes recommendations for improvement.
  • Recommends risk-mitigating measures and ensures that they are addressed as part of systems maintenance initiatives.
  • Vets escalated incidents and problems affecting business systems to ascertain validity and makes appropriate recommendations.
  • Monitors allocated tasks to ensure that escalated problems are resolved within set timelines and standards and leads in resolving complex issues
  • Supervises the System Testing and User Acceptance Testing.
  • Evaluates systems performance parameters, identifies areas of improvement, Implements system improvements and advises stakeholders
  • Implements the Service Level agreements for IT services of the unit.
  • Monitors performance of business systems architecture components, evaluates their effectiveness and advises the manager on areas requiring review/improvement
  • Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
  • Prepares monthly, quarterly, annual and ad hoc reports for the unit;
  • Ensures that the unit meetings are held as stipulated in management guidelines;
  • Develops, mentors and coaches staff in the unit;
  • Conducts performance management in the unit;
  • Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
  • Ensure compliance to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic and  Professional Qualifications  

Academic Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field OR
  • Bachelor’s degree in any other field with a Postgraduate qualification in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering or any other IT related field. 

Required Certifications/Trainings

  • Professional Certification or Training in any one of the following areas is required:
  • Business Systems Analysis i.e. CBAP Certification / Training
  • Systems Modelling and Design Techniques
  • Process Modelling and Design Techniques

Desired Certifications

  • Certification or training in any of the following areas will be an added advantage:
  • Training in middle level management / Supervisory Skills courses.
  • IT Governance i.e. ITIL or COBIT 4/5
  • Project Management i.e. PMP or Prince 2
  • Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
  • Training in operating systems i.e. Windows, Linux or Unix. 

Technical Skills         

  • Proven skills in database management tools
  • Proficiency in Java programming language and PL/SQL
  • Expert knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
  • Working knowledge of structured programming and database design concepts
  • Expert knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
  • Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
  • Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
  • Working knowledge of Linux/Unix and Windows operating system platforms
  • Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
  • Knowledge of system design and modelling techniques
  • Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
  • Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint

Relevant Work Experience

  • Required Proven experience in implementation, Integration and providing support to large enterprise business systems in a similar organization.
  • Proven experience in integration of business systems in a similar large organization.
  • At least four (4) years’ post qualification experience which includes one (1) years’ experience in a senior management position in a large organization


The Job holder must:

  • Have good understanding of the KRA’s goals and objectives.
  • Be resilient, focused, results oriented and a team player.
  • Have strong analytical, diagnostic, decision making and problem solving skills.
  • Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
  • Have ability to pay attention to details and work under minimum supervision and for long hours within constraints.
  • Have strong interpersonal, written and oral communication skills.
  • Have good negotiation skills.
  • Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
  • Have Change management skills.
  • Ability to interact confidently with users to establish what the problem is and explain the solution
  • Ability to prioritize competing work commitments and deliver on time
  • Passion for innovation and creativity
  • High levels of integrity
  • Ability to work under minimum supervision
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