Be a customer champion by training sales agents to hone customer education and sales pitch and post-sale servicing technicians to ensure customers have the best experience with M-KOPA
Recruit, train, and support the productivity of in-field sales agents to smash sales records
Liaise with logistics partners to manage stock, prepare bikes for sale, recollect bikes (as needed) and undergo reverse logistics at end-of-life
Outline direct-to-customer delivery models in rural settings and SLA with logistics partner
Develop the commercial product proposition, identifying product benefits relative to customer needs
Manage tradeoffs involving schedule, cost, pricing, line positioning, and lifecycle management
Assist in the design and choice of motorbike models, features, and add-on products for sale, informed through customer research and market insights
Position the product in relation to other products and the competition
Lead within a cross-functional team with research and development, sales, operations, finance, and the commercial team through the complete product development cycle
Manage a Motorbike Fleet Technician to outline basic motorbike troubleshooting procedures and conduct diagnostic tests to determine fault patterns; identify required design adjustments, in addition to processes for return to supplier and resale
Work closely with leaders across M-KOPA – from Marketing, Supply Chain, Customer Care, and Logistics, Sales and Tech – to drive forward the Mobility product category, pushing sales and gaining cost efficiencies through collaboration and customer advocacy
Education: Bachelors’ degree in any field but exceptions will be made for candidates who can show an exceptional track record in this area.
Experience: Minimum of 3 years of professional experience in Product Development and/or Supply Chain Management, having managed at least one entire product development cycle from concept to introduction.
YOU MIGHT BE A GOOD FIT IF
You are a motorcycle enthusiast who loves all things mobility.
Reflexively ask yourself, “is this process/design the best to make my users happy?”
Love the idea of building and crafting where little structure exists.
Experience with project management, working face-to-face with customers in a product management environment, and building long-standing relationships to see your goals achieved in a fast-paced environment.
Consider yourself a customer champion, seeking out customer insights and gathering customer feedback to inform internal teams/partners on business and product requirements.
Are well-versed in working with supply chain / technical / credit/marketing teams to push sales and stock management.
Have experience formulating product messaging and creating outbound marketing/sales training materials.
Have a hardnose for commercial acumen and product management skills required.
Act as a coach and have experience managing a team.
Can communicate clearly with colleagues who work, speak and think differently.
Work to make things easier for the next engineer who will touch your code.
Always try to improve as a programmer and colleague.
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