Technology Project Manager – Quality And Optimisation

Recruiter: Telkom Kenya
Contract: Contract / Casual
Salary: Confidential
Status: Active

Job information


Job Description

Who We Are

Telkom is a technology company that provides integrated solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data/connectivity, digital financial services, as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale carrier-to-carrier traffic, within the country and the region.


Role Purpose: 

The incumbent will be responsible for Program Management of all Quality and Network Optimisation Projects across the regions. This position is responsible for developing, coordinating and facilitating with internal and external teams timely completion of Quality and Optimization projects for Telkoms telecommunications network. Responsibilities will include developing end to end milestone management plan, tracking and reporting, and identification and support in resolution of issues. Will collaborate with Network Performance Team for Optimisation initiatives. This person will also work closely with engineering and operations’ resources and have detailed knowledge of assigned projects. Will need to communicate and provide regular status with respective teams and management.



Key Duties and Responsibilities

  • Follow up and track quality assurance projects
  • Report on activities done and actions taken to improve Network Quality
  • Hands-on requirement to mine & analyze network data,  and generate quality performance dashboards
  • Good Understanding of RAN, TX & Core Network
  • Knowledge of Network Quality Assurance Process & lifecycle
  • Help to develop processes, anticipate bottlenecks, provide escalation management
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Assist in the definition of project scope and objectives, involving all relevant
    stakeholders and ensuring technical feasibility
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the project scope, project schedule and project costs using
    appropriate verification techniques
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
  • Meet with clients to take detailed ordering briefs and clarify specific requirements
    of each project
  • Meet budgetary objectives and make adjustments to project constraints based on
    financial analysis
  • Prepare project status reports and steering committee presentations
  • Oversee creation and maintenance of comprehensive project documentation throughout
    the project
  • Manage team, ensuring achievement of goals, capability, and optimal deployment
  • Measure project performance using appropriate systems, tools and techniques.

Technical Competencies

  • Knowledge of statistical & Visualization tools like excel, SQL & Power BI
  • Knowledge of Network OSS Tools like PRS, U200, ENIQ and Netnumen
  • Comfortable using data to drive the right metrics and outcome
  • Strong planning, organizational and critical thinking skills

Academic background & Professional Knowledge:

  • Bachelor’s degree in Business, IT, Telecommunications or another related field.

  • Qualified and accredited project manager (PMP) or Prince 2

  • Proficient in Microsoft Project

  • Minimum 3-4 years’ experience in managing projects.

Here Are The Skills We Are Looking For:

  • Highly developed interpersonal skills aligned to strong team leadership competencies.
  • Project management
  • Planning and organizing
  • Excellent communication and presentation skills with clearly demonstrated methodologies to keep project teams and stakeholders well informed.
  • Excellent negotiation skills
  • Strong analytical and problem-solving skills
  • Great attention to detail
  • Strong business, financial acumen commercial experience
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