Senior Customer Care Assistant

Recruiter: NGO Bureau
Contract: Permanent
Salary: Confidential
Status: Active

Job information


Job Description

Qualifications 1. A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution; 2. Minimum KCSE C- (minus) or its equivalent 3. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution; 4. Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution; 5. Telephone Occupational Test II from a recognized institution or its equivalent; 6. Certificate in Supervisory Skills Development Course lasting not less than two (2) weeks from a recognized institution or its equivalent; Responsibilities

I. Policy/Managerial / Supervisory Responsibilities

1. Monitor and analyze national and international emerging trends in Technology Innovation; 2. Oversee development and keeping of statistics on NGOS, and advice government on the activities of NGOs and their role in development within Kenya; 3. Spearhead the development and implementation of the Board’s research and development policy; 4. Manage, plan and implement research programs of the Board; 5. Lead in Mobilization of research grants from relevant institutions; 6. Supervise collection of data, analysis and preparation of performance report of the Board’s services and programs on quarterly and annual basis; 7. Manage customer satisfaction, employee and work environment and corruption assessment surveys; 8. Oversee formulation & implementation of research policies, procedures, rules and regulations; 9. Ensure provision of quality planning assistance and analysis services to the Board; 10. Oversee analysis/assessment of various Government policies relevant to the Board mandate for adoption and compliance; 11. Coordinate the assessment of prioritize needs, opportunities and demands for planning interventions in the Board; 12. Guide the identification of innovative ideas through research which have practical significance to the Board’s mandate; and 13. Monitor the implementation of the division’s budgets. 14. Management of performance contracting activities of the Board. II. Operational Responsibilities / Tasks 1. Prepare the operational work plans and budget for the department; 2. Prepare quarterly, biannual and annual implementation reports for the department; and 3. Generate planning reports on implementation of Strategic Plan, Performance Contract

for the purpose of review by the Executive Director and Board of Directors.


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