i) Ensuring Customer Service levels are at a pinnacle
ii) Ensuring Customer product inquiries are answered immediately or within a short-time frame
iii) Dealing with any issues and problems head-on with clients with their interests at heart
Maintain a highly organized system of prospecting potential customers
Having a thorough knowledge of products and services
Ensure that a high standard of service to customers is maintained at all times
Execute sales strategies
Maintain a follow-up system
Ensure that you are helpful, efficient and courteous when dealing with a customer.
Complete all administrative paperwork correctly and promptly.
Respond to customer comments efficiently & appropriately.
Work closely with other departments to promote efficiency in the organization.
Undertake any such responsibilities as may be assigned from time to time by management.
Ensure our head office complies to all standards required by ISO 9001
Degree in business management or sale and marketing.
Professional training in leadership.
Proficient in Computer skills with good knowledge of MS Office and database systems.
Minimum of four years work experience in sales and marketing.
Proven track records of good sales experience.
Previous retail experience at a management/supervisory level is essential for this role.
Ability to drive standards and deliver great customer service.
Flexibility of working hours is essential.
Ability to take additional responsibilities when the need arises.
Able to demonstrate the highest standards of integrity and accountability.
Confident with excellent communication skills both written and orally: demonstrated ability to communicate effectively in a professional manner easily understood by the client.
Administrative analytical skills and ambitious: possess the ability to analyze sales issues and develop appropriate strategies to maximize profits. Ability to analyze sales and stock figures, and writing financial reports and statements.
Attention to detail: must possess a demonstrated ability to work systematically and diligently.
Teamwork skills: the ability to work independently while at the same time is an active team player.
Good telephone skills: the ability to communicate effectively and in a professional manner through telephone conversations.
Good human interactions skills: demonstrated ability to provide guidance, assistance, and interpretations to others.
Target achiever and results-focused; enjoy being measured and judged by performance results.
Ability to work under pressure of targets
Good listening skills.
Self-motivated with drive and initiative
Ability to work diplomatically, harmoniously and effectively with a diverse group of people.
Well presentable: always smart when attending to the clients and carry yourself in a professional way.
Interpersonal skills: the ability to work well with all levels of management, staff, and colleagues with good public relations skills.
Personal ethics: must be honest and have a high level of integrity and tact.
Good time management and Good organization skills: the ability to make a time plan and effectively utilize it.