§ To develop and analyze relevant daily/weekly/monthly reports on various key aspects of the Digital NOC section.
§ To issue regular updates on service/network outages to the Technology, Enterprise Business Unit, Consumer Business Unit and Customer Operations divisions.
§ To actively follow up on Major/Critical Incidents in collaboration with the Regional Networks Team, Incident Management team and other stakeholders.
§ To perform alarms monitoring and First line fault resolution across the RAN, VAS, CORE, NPS, TRANSPORT and DATA (fixed/mobile) domains.
§ To do Network Trouble Ticket (NTT) Management including creation of Trouble Tickets for network faults detected; tracking and update of TT status during its lifecycle (e.g. opened, assigned, dispatched, resolved, closed, etc.); tracking of all key information on TT (e.g. date/time of TT creation, organizational group that created TT, description of first diagnosis, etc).
§ To work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively.