Digital NOC Engineer

Job Closed!
Job Type:Permanent

Job details

Detailed Description

§  To develop and analyze relevant daily/weekly/monthly reports on various key aspects of the Digital NOC section.

§ To issue regular updates on service/network outages to the Technology, Enterprise Business Unit, Consumer Business Unit and Customer Operations divisions.

§  To actively follow up on Major/Critical Incidents in collaboration with the Regional Networks Team, Incident Management team and other stakeholders.

§  To perform  alarms monitoring and  First line fault resolution across the RAN, VAS, CORE, NPS, TRANSPORT and DATA (fixed/mobile) domains.

§  To do Network Trouble Ticket (NTT) Management including creation of  Trouble Tickets for network faults detected; tracking and update of TT status during its lifecycle (e.g. opened, assigned, dispatched, resolved, closed, etc.); tracking of all key information on TT (e.g. date/time of TT creation, organizational group that created TT, description of first diagnosis, etc).

§  To work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively.






Job Requirements

  • Degree in Electrical and Electronics Engineering or Telecoms Engineering.
  • 3 years of work experience in telecoms, preferably in a GSM environment, field operations or network management, 1 year of which must be in a busy NOC environment.
  • Highly analytical with strong reporting and presentation skills.
  • CCNA Certification






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