Digital NOC Engineer

Job Closed!
Company:Safaricom
Category:Engineering
Job Type:Permanent
Location:Nairobi

Job details

Detailed Description

§  To develop and analyze relevant daily/weekly/monthly reports on various key aspects of the Digital NOC section.

§ To issue regular updates on service/network outages to the Technology, Enterprise Business Unit, Consumer Business Unit and Customer Operations divisions.

§  To actively follow up on Major/Critical Incidents in collaboration with the Regional Networks Team, Incident Management team and other stakeholders.

§  To perform  alarms monitoring and  First line fault resolution across the RAN, VAS, CORE, NPS, TRANSPORT and DATA (fixed/mobile) domains.

§  To do Network Trouble Ticket (NTT) Management including creation of  Trouble Tickets for network faults detected; tracking and update of TT status during its lifecycle (e.g. opened, assigned, dispatched, resolved, closed, etc.); tracking of all key information on TT (e.g. date/time of TT creation, organizational group that created TT, description of first diagnosis, etc).

§  To work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively.

 

 

 

Qualifications
 

 

Job Requirements

  • Degree in Electrical and Electronics Engineering or Telecoms Engineering.
  • 3 years of work experience in telecoms, preferably in a GSM environment, field operations or network management, 1 year of which must be in a busy NOC environment.
  • Highly analytical with strong reporting and presentation skills.
  • CCNA Certification

 

 

 

 

 

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Engineering Safaricom 1 week ago
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