Regional Support Core Engineer

Job Closed!
Job Type:Permanent

Job details



  • Analyzing the NE logs, carrying out Database Audits, Troubleshooting and solving of arising core network elements faults
  • Solving of core network faults assigned through NOC, as well as incidents escalated from customer facing teams
  • Providing workable and permanent technical solutions to reduce the downtime and repeat core network failures.
  • Schedule and manage Preventive Maintenance tasks as per laid down standards.
  • Track and monitor Network and Service KPIs to ensure delivery as per SLAs.
  • Installation, Integration and acceptance of data center network elements
  • Making configuration changes on Network elements S/W upgrades.
  • Provisioning of new core network Services
  • Keeping a log of all changes carried out on site
  • Ensuring maintenance and support documentation are collected and properly store at the commissioning of a system.
  • Carry out Audits and keep records on assets hosted in the data center
  • Ensure data center visitors are well informed on safety issues prior to access of facilities
  • Ensure all data center users adhere to company H&S policy
  • Overall accountability for the MSRs, Data Centres and MGWs.


Note: The area of operation for this role is Greater Western and Rift Region



  • Bachelor’s degree in Engineering, computer science, BSc Electronics, Telecoms, MIS, or related technical field.
  • Training and expertise in Operations and Maintenance
  • Basic diagnosis and troubleshooting on Power systems
  • Basic diagnosis and troubleshooting on different hardware platforms: ATCA, ATAE, Server-Storage systems.
  • Advanced knowledge in maintenance and operation of ATCA platforms: Nokia Open MGW, Nokia Open MSS, Huawei ATCA MSS, Huawei ATCA MGW, Huawei STP/DRA
  • Advanced knowledge in maintenance and operation of Service Provider Networking Devices such Cisco 7609X, Huawei NetEngine Carrier Grade Router among others.




Apply Here

Be the first to know about a job posting, subscribe SMS Alerts. »
Engineering Safaricom 6 months ago