SOA & Digital Channels Support Analyst

Job Closed!
Category:IT & Telecommunication
Job Type:Permanent

Job details

Job Purpose:
  • Provide applications maintenance and support, including 24×7, high-availability systems to minimize service disruption and simplify operations. 
  • To investigate and resolve issues with software applications by diagnosing root causes.
  • Work with other departments within the Group to identify requirements and develop solutions (database design, workflows, user/data interfaces, integrations)
  • Design, development and 2nd line support of business Applications, ranging from user analysis, design and development to implementation and maintenance.

Key responsibilities:
  • Configure and/or customize business applications to meet business requirements using various database and software tools;
  • Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users;
  • Installing and configuring system hardware and software, establishing and managing user accounts, upgrading software, and performing backup and recovery tasks;
  • Enhance and debug application code;
  • Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations;
  • Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented;
  • Enhance and create user and system documentation as needed;
  • Capturing of business applications information needs and mapping of the same to the software and /or database components;
  • Conduct application testing, build test scripts, support business application testing, and collect and summarize test data;
  • Developing database objects and structures for data storage, retrieval and reporting according to specifications;
  • Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required;
  • Research and provide input on design approach, performance and base functionality improvements for various procedures and applications; and
  • Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business


Knowledge, experience and qualifications required:
  • Degree in Computer Science or technical-related field
  • 2 – 4 years’ experience in Software development lifecycle, which includes system customization, testing and report designs.
  • 2+ years development experience with any modern programming tools/Platforms e.g. .NET, Java, Ruby, PHP, Web services (SOAP, REST)
  • 3+ Years System Administration skills: Windows & Linux OS and Web-servers
  • 3+ years’ experience with RDMS preferably MS SQL Server, Oracle, MySQL, T-SQL, Sybase, and Informix.
  • Knowledge of Liferay is an added advantage
  • ITIL Certification is an added advantage
Essesntial Competencies:
  • Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
  • Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
  • Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
  • Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
  • Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
  • Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
  • Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
  • Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
  • Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
  • Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.




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IT & Telecommunication Britam 7 months ago