Channels Support Officer

Job Closed!
Company:HFC Limited
Category:Business development
Job Type:Permanent
Location:Nairobi

Job details

 

Principle Accountabilities:


  • Timely ordering of cheque books, ATM cards and registration of customers on both mobile and internet banking platforms.

  • Receiving internet banking tokens, Cheque books and ATM cards from various vendors performing reconciliations to ascertain completeness, and distributing the same to branches.

  • Ensuring banking tools are securely stored as per set policy and procedures.

  • Maintaining records of banking tools ordered and received.

  • Promptly addressing customer enquiries on all channels transactions to ensure good customer experience.

  • Ensure all revenue related to tools is promptly and accurately recovered.

  • Responding to inquiries/complaints/issues effectively and in a timely manner.


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Minimum Qualifications, Knowledge and Experience:


  • A Business related degree from a reputable institution.

  • A minimum of two years experience in banking operations.

  • A good understanding of Channels’ transactions including Card, Internet Banking and Mobile Banking

 


     

Key Competencies and Skills:


  • Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.

  • Ability to work independently under strict deadlines.

  • Results oriented and problem solving skills.

  • Good interpersonal and communication skills.

  • Demonstrated good planning and organization skills.

  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.

  • Basic analytical ability with active listening skills.

  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.

  • Ability to maintain confidentiality of sensitive information.

  • Willingness to adapt to changing business needs and deadlines.

  • Team player and must have integrity.

 

 

 

 

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Business development HFC Limited 2 months ago
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