Head of Operations

Job Closed!
Company:HFC Limited
Category:Business development
Job Type:Permanent

Job details


Principle Accountabilities:

  • Develop annual plans for Operations functions in line with the overarching business strategic objectives.

  • Oversee day to day functioning of Operations Departments and functions, which include Central Processing, Trade Finance and Channels Operations.

  • Develop and recommend strategic plans in respect to the above functional areas and monitor their implementations.

  • Review existing Policies & Procedures in operations and recommend best practices in the bank, while ensuring adherence to laid down standards and controls/regulations.

  • Oversee back office operations of the Bank relating to Foreign Remittance, Trade Finance and Treasury.

  • Evolve strategies to develop Trade Finance, Foreign Remittances and Treasury business volumes in co-ordination with the various Heads of related Business Units.

  • Drive Alternate Banking Channels initiatives within the bank, grow customer base and grow Non Funded Income.

  • Review and establish an effective Risk Control Structure for all documentary trade transactions, including regular monitoring and submission of relevant reports.

  • Establish and maintain mutually beneficial and adequate correspondent banking relationships, in line with the Bank’s overall business needs.

  • Develop strategies to centralize all back office operations in Head Office with a view to free front office of such work.

  • Take overall responsibility for the Bank’s automation programs within Operations with the view to optimizing technology and Human Resources.

  • Review and recommend policies for document management, automation of work procedures and delivery channels for Bank’s products and services with a view to provide quality and efficient customer service.

  • Develop measures that will drive performance and enable smooth delivery of service and ensure exceptional customer experience and standards.

  • Develop strategies, processes and practices that will ensure timely generation of accurate management information (MIS) for internal and regulatory requirements.

  • Effectively manage Human Resources within the departments so as to create a high performing, developing and cohesive team.

  • Ensure that staff training and development is carried out on continuous basis with a view to ensuring that the Bank has an adequate pool of staff with appropriate skills in key areas of the Bank Operations in liaison with HR department and other departments

  • Regularly update management on relevant global and or industry initiatives on Risk Management under operations, including implications and way forward for the Bank.

  • Establish a periodic submission/presentation of Operations functions reports to management including follow - up/implementation of actions agreed thereof.

  • Establish and maintain an effective risk & control self-assessment program ensuring any weaknesses noted are addressed on a timely basis.

  • Establish and maintain effective anti-money laundering procedures and controls, including reporting of any suspicious items thereof in line with regulatory guidelines in place.

  • Review all SWIFT transactions for any unusual items, paying attention to potential risk of Fraud and money laundering.

  • Establish and maintain strict discipline over clearing function to ensure only valid Bank clearing transactions are presented to the clearing house and on a timely basis.

  • Keep abreast of new developments in the banking sector’s clearing system and ensure the Bank’s successfully implements any resultant areas.

  • Maintain oversight of overall cost and overheads with the aim of ensuring that expenses are kept at the irreducible minimum.

  • Oversee undertaking of annual budgetary exercises within the functions.



Minimum Qualifications, Knowledge and Experience:

  • A business related degree from a reputable institution.

  • A minimum of 8 years banking experience in ooperations in a large commercial bank, out of which at least 3 years should have been in Senior Management level.

  • Must be familiar / acquainted with Quality & Change Management techniques.

  • Exposure to Operations Excellence Model – TQM,LSS

  • Exposure to banking systems, operations and service delivery is mandatory.


Key Competencies and Skills:

  • High level of competency in Project formulation and implementation.

  • Thorough knowledge of budgeting and understanding of financial markets.

  • Good understanding of core banking business and systems.

  • Ability to translate the Bank’s corporate strategy into operational plans and performance management programmes.

  • Ability to define, communicate and implement essential operational changes to improve performance in line with the Bank’s business goals.

  • Thorough knowledge of CBK prudential guidelines.

  • Analytical and strategic thinking with ability to work under pressure and tight deadlines

  • Proficient in use of MS Office tools.  

  • Good interpersonal and communication skills.

  • Demonstrated good planning and organization skills.

  • Team player and must have integrity.





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Business development HFC Limited 10 months ago