Job Closed! | |
Company: | Modern Coast |
Category: | Customer Service & Customer Support |
Job Type: | Permanent |
Location: | Nairobi |
Functional Skills:
1.Complete and thorough understanding of the services offered by the company, the policies and procedures and requirements
2.Expertise in using analytical tools to analyze the data captured to suggest improvements in customer service delivery
3.Stay updated on any changes/ occurring’s i.e. pricing, breakdowns, and delays so that the correct information is relayed to clients.
Critical Non Negotiables:
1.At least 3 years of supervisory experience in Customer Service industry as a Senior Manager, in a high call traffic environment
2.Should have handled a team of 20 people
Generic Skills:
Responsibilities:
Qualifications:
Bachelor’s degree in PR /Customer Service /Journalism
A Diploma in Communication related course, Tourism or Hospitality (Communication and PR would be an added advantage.