Switchboard Associate

Job Closed!
Category:Business development
Job Type:Permanent

Job details

Key responsibilities:
  • Receiving and transferring all corporate calls to the relevant departments individuals;
  • Manage queries around directory services;
  • Monthly generation of telephone bills for all Britam lines including branches;
  • Updating of the PhonexOne system budget on a monthly basis or as and when required;
  • Ensure the Britam Staff directory extension list is updated at all times and share with staff on the respective platforms; 
  • Follow up with Finance to ensure telephone bills are paid in time;
  • Ensure accurate monthly reconciliation of all the Britam lines i.e. Safaricom, Telkom and Airtel;
  • Generate departmental phone utilization reports;
  • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard. 



Knowledge, experience and qualifications required:
  • Diploma in Business Administration or a related field
  • 3 - 5 years in a similar role 
  • Knowledge of insurance and investments regulatory requirements
  • Basic knowledge of switchboard operating systems
  • Knowledge of Britam products and services
Essential Competencies:
  • Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
  • Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
  • Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
  • Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
  • Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
  • Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.



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Business development Britam 7 months ago