Receiving and transferring all corporate calls to the relevant departments individuals;
Manage queries around directory services;
Monthly generation of telephone bills for all Britam lines including branches;
Updating of the PhonexOne system budget on a monthly basis or as and when required;
Ensure the Britam Staff directory extension list is updated at all times and share with staff on the respective platforms;
Follow up with Finance to ensure telephone bills are paid in time;
Ensure accurate monthly reconciliation of all the Britam lines i.e. Safaricom, Telkom and Airtel;
Generate departmental phone utilization reports;
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Knowledge, experience and qualifications required:
Diploma in Business Administration or a related field
3 - 5 years in a similar role
Knowledge of insurance and investments regulatory requirements
Basic knowledge of switchboard operating systems
Knowledge of Britam products and services
Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.