Branch Manager - Narok

Job Closed!
Job Type:Contract

Job details


Key responsibilities:

1. Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
2. Overall responsible for branch profitability;
3. Meet the various revenue targets for all product lines as agreed with the businesses;
4. Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
5. Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
6. Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
7. Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
8. Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
9. Drive cross-selling and up-selling of Britam products
10. Ensure the Branch adheres to Britam Credit Policy and all other policies and guidelines
11. Ensure business is conducted in an ethical manner, KYC details are obtained and submitted and Turn Around Times (TATAs) are respected
12. Grow and defend Britam’s market share position for FA & IFA channels
13. Direct, guide, manage and offer support to CSEs sales matters
14. Formulate and implement strategies that ensure IFAs and FAs are well versed with Britam products
15. Ensure the Branches sell balanced general insurance product Portifolio which returns profit
16. Participate in formulating and implementing any marketing activities and promotions
17. Ensure IFAs and FAs needs are met as well as receiving comments and suggestions on improvement on the products
18. Delegated Authority: As per the approved Delegated Authority Matrix
19. Responsible for ensure proper credit control management in the branch; and
20. General management and administration of the branch office.



Knowledge, experience and qualifications required:
 Bachelor of Commerce degree (marketing or Insurance option preferred)
2. Professional qualification in Insurance (ACII, FLMI or IIK)
3. 7 - 10 years sales management experience in the financial services sector 3 - 4 of which must be in a management position

Leadership category responsibility framework (Core Competencies):

Change Leaders in Britam need to:
  1.  Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
  2. Continuously configure and adapt the functional area to most effectively suite the future view of the business;
  3. Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
  4. Be in touch with the changing industry, customer needs and international best practice;
  5. Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
  6. Ensure the function has the most appropriate people capability through effective inspirational leadership, people
  7. development, and optimized succession planning;
  8. Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
  9. Facilitate functional integration;
  10. Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with
  11. the strategic direction and values of the business;
  12. Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
  13. Ensure alignment of strategy, objectives and deliverables within the function;
  14. Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
  15. Ensure a seamless experience for clients;
  16. Appropriately allocate funds and capital to maximize shareholder value;
  17. Adequately manage operational risk;
  18. Increase operational efficiency;
  19. Provide access to accurate and consistent information and services across all channels;
  20. Improve quality and speed of decision making across the business.

Other Competences:

? Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and
negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes
effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the
organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on

? Formulating Strategies and Concepts - Works strategically to realise organisational goals within the department; sets and
develops departmental strategies; identifies and develops positive and compelling visions of the department's future
potential; Ensure departmental Balanced Score Card objectives and KPI’s are met and Exceeded; Ensure Personal Scorecard
Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organisation; Work with
direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to
individuals; encourages others to take a strategic and long-term view in terms of the department's future; Emphasise the
impact and importance of individual contributions to the successful implementation of the organizational strategy in the
department; Evaluate my own and others’ performance fairly and objectively; communicates the organisational strategy,
vision and objectives effectively across all levels in the department.

? Entrepreneurial and Commercial Thinking - Keeps up to date with competitor information and market trends; identifies
business opportunities for the department; maintains awareness of developments, changes, Add value to the department by
capitalising on new business opportunities; trends and possible risks in the department's structure and politics; demonstrates
financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest
return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and
added value; Ensure that sufficient data about financial and other parameters of departmental performance are available;
Interpret departmental information objectively against appropriate benchmarks.

? Planning and Organising - Sets clearly defined departmental objectives; plans activities and projects well in advance
and takes account of possible changing organisational and market circumstances; identifies and organises resources needed
to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.

? Relating and Networking - Easily establishes, as well as assists others in building meaningful relationships with customers
and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels;
facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.

? Creating and Innovating - Promotes departmental improvement within relevant scope of influence; produces and
encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range
of solutions to the strategic benefit of the department.

? Adhering to Principles and Values - Upholds and encourages ethical behaviour and organisational values; demonstrates
integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual
responsibility towards the community and the environment; models the organisational values during every day interactions.

? Achieving Personal Work Goals and Objectives- Accepts and tackles demanding departmental and personal goals with
enthusiasm; leads by example by working hard and putting in longer hours in order to ensure successful implementation and
completion of projects; show self-insight in own development needs.

? Adapting and Responding to change - Anticipates and effectively adapts to changing circumstances and ambiguous
situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals
or situations; Monitor changes in departmental issues, structures and dynamics and appreciate their implications for the

Technical/ Functional competencies:

1. Knowledge of insurance regulatory requirements
2. Knowledge of insurance products
3. Sales and marketing management skills



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Insurance Britam 1 year ago