? Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and
negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes
effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the
organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on
? Formulating Strategies and Concepts - Works strategically to realise organisational goals within the department; sets and
develops departmental strategies; identifies and develops positive and compelling visions of the department's future
potential; Ensure departmental Balanced Score Card objectives and KPI’s are met and Exceeded; Ensure Personal Scorecard
Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organisation; Work with
direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to
individuals; encourages others to take a strategic and long-term view in terms of the department's future; Emphasise the
impact and importance of individual contributions to the successful implementation of the organizational strategy in the
department; Evaluate my own and others’ performance fairly and objectively; communicates the organisational strategy,
vision and objectives effectively across all levels in the department.
? Entrepreneurial and Commercial Thinking - Keeps up to date with competitor information and market trends; identifies
business opportunities for the department; maintains awareness of developments, changes, Add value to the department by
capitalising on new business opportunities; trends and possible risks in the department's structure and politics; demonstrates
financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest
return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and
added value; Ensure that sufficient data about financial and other parameters of departmental performance are available;
Interpret departmental information objectively against appropriate benchmarks.
? Planning and Organising - Sets clearly defined departmental objectives; plans activities and projects well in advance
and takes account of possible changing organisational and market circumstances; identifies and organises resources needed
to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.
? Relating and Networking - Easily establishes, as well as assists others in building meaningful relationships with customers
and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels;
facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
? Creating and Innovating - Promotes departmental improvement within relevant scope of influence; produces and
encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range
of solutions to the strategic benefit of the department.
? Adhering to Principles and Values - Upholds and encourages ethical behaviour and organisational values; demonstrates
integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual
responsibility towards the community and the environment; models the organisational values during every day interactions.
? Achieving Personal Work Goals and Objectives- Accepts and tackles demanding departmental and personal goals with
enthusiasm; leads by example by working hard and putting in longer hours in order to ensure successful implementation and
completion of projects; show self-insight in own development needs.
? Adapting and Responding to change - Anticipates and effectively adapts to changing circumstances and ambiguous
situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals
or situations; Monitor changes in departmental issues, structures and dynamics and appreciate their implications for the
Technical/ Functional competencies:
1. Knowledge of insurance regulatory requirements
2. Knowledge of insurance products
3. Sales and marketing management skills