Manager – Channels Solutions

Job Closed!
Category:IT & Telecommunication
Job Type:Permanent

Job details

Job Responsibilities:

  • End to end accountability for strategy execution, all configurations and development within customer systems domain
  • Ensure all projects assigned are delivered effectively and efficiently
  • Ensure all delivered products are well documented and following the DevOps cycle
  • Ensure 50% of projects are delivered using agile methodologies
  • Ensure products roadmaps are delveloped, and implemented in conjunction with other business functions
  • Conduct business user requirements analysis and specification.
  • Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions.
  • Perform the necessary technical design and development functionality
  • Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
  • Performs data modeling to analyze and specify data structures within an application system
  • Support new and existing application development by creating modifications and enhancements for Oracle Siebel & Contact Center applications and perform high level system design.
  • Review and provide input on design approach, performance and base functionality.
  • Lead the team in optimal resource scheduling and allocation for delivery.
  • Research and development: - Take leadership in research and development including adoption of automated testing, agile delivery, scrum methodologies, CI/CD, and other emerging methodologies.
  • Ensures the effectiveness of overall systems performance
  • Responsible for CAPEX budget planning for Customer systems 

Job Requirements:


  • University Degree in computer science or engineering 
  • 5+ years in software development/Support in a Telco industry with 2+ years in team leadership position
  • 3+ years’ experience in Planning/Development in Oracle Siebel CRM
  • 3+ Years’ experience in supporting/Implementing contact center systems


Additional Details:

As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.


  • An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
  • Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hard copy document.
  • Clearance certificate from a reputable Credit Reference Bureau (CRB)
  • University Degree Certificate
  • Copy of your National ID/Passport



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