End to end accountability for strategy execution, all configurations and development within customer systems domain
Ensure all projects assigned are delivered effectively and efficiently
Ensure all delivered products are well documented and following the DevOps cycle
Ensure 50% of projects are delivered using agile methodologies
Ensure products roadmaps are delveloped, and implemented in conjunction with other business functions
Conduct business user requirements analysis and specification.
Specify computer system requirements for the solution of complex business problems and formulates designs for their solutions.
Perform the necessary technical design and development functionality
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications.
Performs data modeling to analyze and specify data structures within an application system
Support new and existing application development by creating modifications and enhancements for Oracle Siebel & Contact Center applications and perform high level system design.
Review and provide input on design approach, performance and base functionality.
Lead the team in optimal resource scheduling and allocation for delivery.
Research and development: - Take leadership in research and development including adoption of automated testing, agile delivery, scrum methodologies, CI/CD, and other emerging methodologies.
Ensures the effectiveness of overall systems performance
Responsible for CAPEX budget planning for Customer systems
Job Requirements:
University Degree in computer science or engineering
5+ years in software development/Support in a Telco industry with 2+ years in team leadership position
3+ years’ experience in Planning/Development in Oracle Siebel CRM
3+ Years’ experience in supporting/Implementing contact center systems
Additional Details:
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hard copy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)