Senior Officer - User Experience Researcher

Job Closed!
Category:Research, Quality Control/ Quality Assurance
Job Type:Permanent



  • Have a mixture of practical skills in the research field including planning, executing and communicating studies that reveal the motivations and behaviours of users;
  • Collaborate with teams across the business to inspire design thinking and customer empathy in an agile, fast paced, iterative environment;
  • Act as a promoter for a culture that delivers outstanding experiences for real people, grounded in meaningful evidence;
  • Have a hunger for curiosity for the user experience, a love of learning, open mindedness and a drive to make things better for the user;
  • Represent the customers’ voice in the product development process;
  • Enthusiastically promote the value of research across the business;
  • Help provide mentoring and training to stakeholders in the business proactively.




  • Advanced degree (masters) or equivalent training in human-computer interaction, cognitive psychology, human-factors engineering or a similar field with at least 8 years’ industry experience;
  • A proven track record of running and scoping user research across high profile sites;
  • Advanced understanding of design and usability principles;
  • Experience of managing a User Research team;
  • Executive-level presentation skills;
  • Experience of cross platform design e.g. mobile, tablet, laptop;
  • Experience of project management and 3rd party relationship management;
  • Delivery focused, organized, motivated, team leader with good communication skills.


Additional Details


As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.



  • An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
  • Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
  • Clearance certificate from a reputable Credit Reference Bureau (CRB).
  • University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
  • National ID/Passport. 



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Research, Quality Control/ Quality Assurance Safaricom 1 year ago