Customer Order Fulfillment Contractor

Job Closed!
Category:Business development
Job Type:Permanent

Job details

Detailed Description:



  • Manage returns into warehouse & back to vendors within agreed SLA to minimize loss & obsolescence. 
  • Manage orders in multi-hub/warehouse environment & achieve synchronized delivery at minimal costs.
  • Develop & implement realistic KPIs to service drop-ship orders in close liaison with vendors.
  • Monitor & review vendor delivery performance in strict adherence to agreed SLAs & KPIs.
  • Actively monitor order processing systems (Magento: inventory & warehousing, order management & Pick-Up Locations systems).
  • Conduct hubs, Pick Up Locations & main warehouse trainings in relation to stock management and reporting.
  • Develop and implement warehouse & hubs distribution initiatives to boost operational efficiency to meet business objectives.
  • Conduct market survey, identify distribution gaps, review existing hubs productivity and generate findings to guide decision making by senior management.
  • Management of hubs performance to minimize ordering risks in liaison with Pick Up Locations service providers & other contracted pick up hubs.
  • Analyze customer issues, resolve and provide feedback in liaison with stakeholders 
  • Analysis and reporting as per the Masoko supply chain metrics (daily, weekly and monthly).
  • 100% issue resolution within SLA. 
  • On time Cancellation of Orders due to out of stock or duplicate. 
  • 100% accuracy on orders issuance.
  • Coordinate with Logistics Service Provider & Inventory Team on resolution of back-orders & issues relating delayed drop-ship Orders.
  • Identify Inventory variances while processing orders and transfer missing stock to LOST sub-inventory in Magneto.
  • Ensure that returned stock is reallocated to new orders or returned vendor to avoid stock piling and stock obsolescence.




  • Degree in business or science discipline.
  • At least 1 year working experience in Customer service environment & any other related field, 
  • Knowledge / Certification in Quality assurance for service will be an added advantage
  • Excellent knowledge of Safaricom products and services
  • Excellent knowledge on delivery & vendor management and procedures.
  • Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
  • Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
  • Mentoring/coaching skills/experience.
  • Excellent interpersonal skills.
  • Good decision making skills


Additional Information:
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
  • An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
  • Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
  • Clearance certificate from a reputable Credit Reference Bureau (CRB)
  • University Degree Certificate/ Letter of Completion from University in case you have not received your degree certificate.
  • Copy of your National ID/Passport


Apply Here


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Business development Safaricom 8 months ago