Account Relationship Manager

Job Closed!
Category:Accounting & Finance
Job Type:Permanent

Job details






  • Identify growth prospects (New/Up-sell/Cross-Sell) within the TML;
  • Drive identification and adoption of relevant segment propositions;
  • Device strategic plans for Relationship penetration and ensure implementation of tactical plans including pipeline management;
  • Proactive Relationship performance management and tracking;
  • Grow Solution Sales within Public Sector and NGOs TML; through acquisition and penetration;
  • Provide thought leadership and Insights from customer engagements within the Public sector and NGOs Vertical.






  • Develop and execute customer ring fencing strategies in Public sector and NGOs Vertical;
  • Stimulate existing prepositions within Public sector and NGOs Vertical;
  • Develop strong relationships at CXO level in government and wider Buying Centers to understand mid-to-long term Public sector and NGOs objectives;
  • Churn Management in Public sector and NGOs Vertical;
  • Contract Management: Follow up on all existing contracts & renewal;
  • Provide insight into the refinement of customer journey processes;
  • Timely response to customer correspondence (not later than 24 Hrs.);
  • Flag potential escalations timeously.






  • Formulate and manage customer relationship through up-to-date Account Development Plans, opportunity road maps, pipeline management and the entire sales cycle plan;
  • Leverage company assets (events & activities) to nature relationship with key stakeholders (CXO & Buying Centre).





  • Manage reporting cycles (daily, weekly, and monthly);
  • Strict adherence on use of CRM (SFA) systems for progressing customer orders and reporting;
  • Timely circulation of customer meeting minutes (Not later than 24 Hrs.)



NPS- Manage customer relationships to drive Net Promoter Score by:



  • Maintaining strong and deep relationships with accounts under direct management;
  • Follow through on all customer issues until closure;
  • Maintaining communication with the customer throughout the entire customer journey.




  • Degree in Commerce/ ICT or a business related;
  • Work experience of 4-5 years managing enterprise customers in a B2G or B2B environment, preferably in an ISP;
  • Knowledge/ Work experience in ICT working with public NGOs, Civil society, and Agribusiness firms will be an added advantage;
  • Strong relationship building skills, preferably from a major blue chip company;
  • Ability to deliver results and meet and surpass targets;
  • New business development skills;
  • Be commercially savvy with a deep understanding and demonstration of solution selling.


Additional Details


As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews/assessments.



  • An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
  • Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
  • Clearance certificate from a reputable Credit Reference Bureau (CRB).
  • University Degree Certificate/ Letter of completion from University in case you have not received your degree certificate.
  • National ID/Passport.



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Accounting & Finance Safaricom 7 months ago