Cluster Customer Experience Manager

Job Closed!
Company:MAERSK Kenya Limited
Category:Business development
Job Type:Permanent
Location:Nairobi

Job details

We offer

An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity. 

You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded.

Key responsibilities

- Manages the departments under Customer Experience Scope (Customer Experience Support and Customs);
- Coordinates GSC doted-line;
- Ensures the consistent delivery in line with the brand strategy
- Contributes to the Commercial Pipeline Management;
- Drives and builds strong relationships with customers;
- Builds and drives strong relationship with the Sales Reps; SCOPE and other GSC support teams (Good team spirit among the Commercial Team)
- Plans and Deploys the understanding of Customers business and needs to the Customer Experience Organization;
- Ambassador of the Fresh Orange and Customer Experience continuous Improvement;
- Deploys objectives and ensures its alignment among the Customer Experience Departments;
- Review team performance and identify possible issues to provide better service.
- Drives overall continuous improvements opportunities and Change management;
- Deliver agreed sales targets based on proactive service level and excellence in communication and fully drive the results for assigned One touch/ Internal sales customers ensuring focus on segmentation drivers
- Acts as Deputy of Cluster General Manager for Safmarine, representing the brand when required in meetings with internal and external stakeholders.

We are looking for

- Bachelor Degree,
- 5 to 10 years of commercial and Customer Service experience
- Foreign trade
- Supply Chain
- Shipping Business
- Coaching 
- Change management;

 

Apply Here

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Business development MAERSK Kenya Limited 3 months ago
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