Relationship & Premium Collection Associate

Job Closed!
Company:Britam Life Assurance Company (K) Limited
Category:Business development
Job Type:Permanent

Job details

Key Responsibilities

1. Assist in the smooth operations of the check off premiums collection function.

2. Building and maintaining good relationships with premium collection intermediaries.

3. Following up on payments/cheque collections from intermediaries.

4. Keeping proper and accurate records of check off premium collection.

5. Maintaining and updating premium data bases.

6. Preparation of collection status and efforts report

7. Identification & reporting on premium arrears

8. Developing and maintain a reliable contact directory

9. Constantly make payment follow ups through calls, emails etc

10. Efficient and timely collection of premium data (By-Products)

11. Respond to premium collection and launch queries from intermediaries and distribution network

12. Receive and acknowledge New Business launch data & Forms from Branches

13. Efficient and timely  launch of new business & Stop orders in keeping with the cut-off dates

14. Follow up on unsuccessful launches of deduction forms & stop orders

15. Maintain up-to-date and accurate Premium launch databases

16. Assist in Managing the TSC T-Pay System

17. Prepare and circulate check off launch reports.

18. Participate in building launch relationships

19. Any other duties as would be assigned



Key Performance Measures

• State of relationships with partners

• Diligence and efficiency of premium collection.

• Diligence and efficiency of premium launch and success rates

• Timeliness and efficiency in premium data collection

• Percentage of premium outstanding.

• Timeliness & accuracy of records and reports


 Working Relationships


Internal Relationships:

The role holder will be;

• Accountable to the Head of Operations  - Life

• Work with all Operations Departments in the Life Assurance business.


External Relationships:

• Britam Clients

• Government Institutions




Knowledge, experience and qualifications required

Knowledge, experience and qualifications required

1. Business related degree from a recognized university

2. Professional qualification in a Business Related Course (or advanced progress thereof)

3. At least 3 years’ experience in a busy environment

4. Experience of working with corporates and government institutions will be an added advantage.

5. Excellent communication and listening skills.

6. Confident with good presentation skills.



Essential Competencies

1. Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.

2. Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

3. Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

4. Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.

5. Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.

6. Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organizational values during everyday interactions.



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Business development Britam Life Assurance Company (K) Limited 1 year ago