Head of Research

Job Closed!
Job Type:Permanent

Job details

Key responsibilities



  • Present research proposals to management for approval and business adoption;
  • Develop and oversee implementation of market research strategy;
  • Prepare and implement a research calendar;
  • Prepare and monitor utilization of the department’s budget;
  • Coordinate and manage all research work conducted internally and by external service providers;
  • Monitor new trends and opportunities in the market and advise management;
  • Manage quality and ethical conduct of research work to protect brand equity;
  • Design and implement feedback mechanisms for all company products and services;
  • Identify suitable vendors, suppliers and partners to work with as per company policy;
  • Facilitate staff satisfaction surveys;
  • Conduct market intelligence on competitors and make recommendations;
  • Conduct market segmentation and make recommendations on positioning for each product;
  • Use analytics systems and tools to monitor company performance and business units performance;
  • Use market and customer analytics results to design new products and enhance existing ones;
  • Profile all company customers based on available data;
  • Monitor the performance of products, enhancements and obsolescence; 
  • Establish and implement a new product development process and strategy;
  • Support new product development launch in liaison with other departments;
  • Support marketing by offering product trainings;
  • Use analytics' systems and tools to make inferences and give insights to management; and
  • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard. 





Knowledge, experience and qualifications required
  • Bachelor’s degree with a specialization in statistics, mathematics, social sciences or computer science or a related field
  • 7-10 years’ experience in a similar position; 4-5 of which should be in a managerial capacity in a busy environment.
Essential competencies 
  • Deciding and Initiating Action: Ensures, key organisational objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of strategic results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
  • Leading and Supervising: Provides the business with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive organisational climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
  • Relating and Networking: Easily establishes, as well as assists others in building good relationships with customers and staff across all departments, inside and outside of the organisation; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
  • Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation, promote the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation’s impression and brand on others.
  • Formulating Strategies and Concepts: Works strategically to realise organisational goals; sets and develops organisational strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the organisation’s future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.


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Research Britam 1 year ago