BRS Controller Baggage Services

Job Closed!
Company:Kenya Airways
Category:Customer Service & Customer Support
Job Type:Permanent

Job details




§  Embrace and maintain a positive safety culture, healthy and secure working environment in compliance with company procedures, regulatory authorities and requirements of customer airlines.

§  Identify and report hazards, near misses, incidents and accidents.

§  Ensure 100% accurate reconciliation and accountability of passengers’ baggage.

§  Inform Passenger Services transfer unit / Gate of identified unauthorized baggage.

§  Control and authorize bags to be loaded in the aircraft.

§  Liaise with and alert load control and passenger services of any bags yet to be Authorized for loading

§  Liaise with and alert load control and passenger services of any bags yet to be seen for loading.

§  Timely verification and accounting for baggage offloaded and loaded at the Nairobi Hub.

§  Promptly send messages for baggage discrepancies to relevant recipients: at least originating station and destination.

§  Monitor transfer of baggage from inbound to outbound and alert Loading Supervisor to avoid mis-connection of bags.

§  Ensure that any information on unauthorized bags is passed on to the Loading Supervisor / Duty Baggage Supervisor for their immediate action

§  Monitor and ensure that loading in all flights is closed timely to ensure on time departure of the aircraft.

§  Compile and distribute post flight and daily baggage report on flights handled.

§  Adhere to KQ WAY principals and best practices.





§  At least 1.5 years experience in airport customer service.

§  Knowledge of CODECO, CORDA and World Tracer

§  Knowledge of IATA baggage related resolutions/recommendations and baggage tracing systems.

§  Knowledge of Company Security Program.

§  Excellent communication skills


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Customer Service & Customer Support Kenya Airways 1 year ago