Process documents in an accurate and timely manner to ensure proper coverage for client satisfaction goals.
Handle customer queries and complains professionally and document every process
Follow up and track legal documents and external correspondence and ensure all legal documents are free of error
Handling customer queries with regard to their documents and in a professional manner.
Monitor the effectiveness of workflows, libraries, and permissions by auditing and ensuring the accuracy of actual controlled documents.
Communicate and coordinate with all customers to verify information, update status, and meet deadlines as required.
Manage time to handle multiple demands and competing priorities
Update customer data, all communication and update send outs, report and document any customer complaint or testimonial.
Make appropriate updates to client database in order to meet regulatory obligations.
Address any questions, concerns, or suggestions in a timely and appropriate manner.
Build and maintain effective internal working relationships and support teamwork in meeting company goals.
Understand how the Document Processing Officer role fits into the larger organizational context and ensure the smooth handoff of work (incoming and outgoing).
Communicate status updates and appropriately escalate issues and opportunities to meet the needs of all clients/customers.
Handle multiple clients and/or functions on a routine basis.
Identify procedural issues and formally develop and recommend solutions.
Perform any other duties as may be assigned by management from time to time.
Required skills and knowledge:-
A degree in Information Science or a related course of study
Have a minimum of 3 years’ experience in the same position
Good team working and management skills
Have the ability to prioritize, manage time well and multitask
Strong interpersonal, communication and customer service skills
Excellent presentation skills
Strong IT skills and familiarity with the use of databases
Ability to work independently with better result output
Must be a person of high integrity and confidentiality
How to Apply
Applicants who meet the above criteria are required to send their applications to [email protected] by 30th June 2018 with “DOCUMENT PROCESSING OFFICER” being the subject of the email with detailed CV names & addresses of three referees. Only shortlisted candidates will be contacted.