Conduct scheme performance meetings, renewal meetings and service review meetings with clients to identify and address service gaps;
Train scheme members on their policy, care procedures and best utilization practices such as hospital access, benefit management etc,
Educate scheme members on wellness to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;
Coordinate dispatch of renewal notices and renewals follow up to ensure scheme retention.
Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
Ensure follow up and collection of all debt within schemes in your allocation
Follow up of day to day items e.g medical cards, LOUs as requested by your client, reimbursement cheques, travel letters, debits/credits, policy documents and any other as requested by the clients.
Coordinate and ensure your schemes receive their monthly and quarterly statements/reports as they fall due.
Ensure personalized relationship with your scheme contacts.
Carry out performance appraisal, coaching and mentoring staff;
Participate in planning and budgeting for the department.
Diploma in relevant field / Relevant technical training certificate / part qualification in relevant professional field
Certification in Insurance is an added advantage
Up to one (1) years’ relevant experience
Excellent communication and presentation skills
Problem solving skills
Excellent interpersonal skills
Excellent customer care skills
Good negotiation skills
Computer literate in MS Office and other office applications
Technical competence in insurance
High emotional intelligence
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title.
For example: Ref: Application for Client Relations & Wellness Assistant to:
THE GENERAL MANAGER – HUMAN RESOURCES & ADMINISTRATION
The application should reach us by close of business on 28thJune, 2018. Please note only short listed candidates will be contacted. If you do not hear from us by 15thJuly, 2018 consider your application unsuccessful.