Client Relations & Wellness Assistant

Job Closed!
Company:CIC Group
Category:Customer Service & Customer Support
Job Type:Permanent
Location:Nairobi

Job details

PRIMARY RESPONSIBILITIES:

  • Conduct scheme performance meetings, renewal meetings and service review meetings with clients to identify and address service gaps;
  • Train scheme members on their policy, care procedures and best utilization practices such as hospital access, benefit management etc,
  • Educate scheme members on wellness to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;
  • Coordinate dispatch of renewal notices and renewals follow up to ensure scheme retention.
  • Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
  • Ensure follow up and collection of all debt within schemes in your allocation
  • Follow up of day to day items e.g medical cards, LOUs as requested by your client, reimbursement cheques, travel letters, debits/credits, policy documents and any other as requested by the clients.
  • Coordinate and ensure your schemes receive their monthly and quarterly statements/reports as they fall due.
  • Ensure personalized relationship with your scheme contacts.

GENERIC DUTIES

  • Carry out performance appraisal, coaching and mentoring staff;
  • Participate in planning and budgeting for the department. 

PERSON SPECIFICATIONS

  • Diploma in relevant field / Relevant technical training certificate / part qualification in relevant professional field

Professional Qualifications

  • Certification in Insurance is an added advantage

Experience

  • Up to one (1) years’ relevant experience

SKILLS/ KNOWLEDGE

  • Excellent communication and presentation skills
  • Problem solving skills
  • Excellent interpersonal skills
  • Excellent customer care skills
  • Good negotiation skills
  • Computer literate in MS Office and other office applications
  • Technical competence in insurance
  • High emotional intelligence
  • Innovative

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title.

For example: Ref: Application for Client Relations & Wellness Assistant to:

THE GENERAL MANAGER – HUMAN RESOURCES & ADMINISTRATION

CIC GROUP LTD

Strictly through Email: [email protected].

The application should reach us by close of business on 28th June, 2018. Please note only short listed candidates will be contacted. If you do not hear from us by 15th July, 2018 consider your application unsuccessful.

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Customer Service & Customer Support CIC Group 2 months ago
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