|Category:||Transport , Logistics, Procurement|
Key accountabilities and decision ownership:
· Monitor and review operational performance as per agreed KPIs in liaison with internal systems support teams, vendors, suppliers and 3PL service providers.
· Degree in a business/science discipline.
· 5 years working experience in Customer service environment, of which 3 years should be in Supervisory Role.
· Degree in Supply Chain or
· Knowledge / Certification in Quality assurance for service will be an added advantage
· Excellent knowledge of Safaricom products and services
· Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
· Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
· Mentoring/coaching skills/experience.
· Excellent interpersonal skills.