Manager - Order Fulfilment & Delivery Assurance

Job Closed!
Company:Safaricom Ltd
Category:Transport , Logistics, Procurement
Job Type:Permanent

Job details

Key accountabilities and decision ownership:


·         Monitor and review operational performance as per agreed KPIs in liaison with internal systems support teams, vendors, suppliers and 3PL service providers.

  • Continuous re-engineering of order management processes and procedures with respect to business requirements in order to protect and grow revenue through excellent customer service.
  • Management of drop ship orders and carry out reconciliation against agreed SLA with vendors.
  • A single point of contact for order management, process improvement and projects.
  • Champion innovations on order management aimed at enhancing current systems, improving accountability and service delivery to customers.
  • Identify, plan and train internal and external staff on new business improvement tools and systems.
  • Monitor the performance of key order management systems (Magneto ordering portal, warehouse & inventory, Business Intelligence, delivery systems) and timely engage support teams to minimize revenue leakage.







·         Degree in a business/science discipline.

·         5 years working experience in Customer service environment, of which 3 years should be in Supervisory Role.

·         Degree in Supply Chain or post graduate purchasing or logistics will be an added advantage.

·         Knowledge / Certification in  Quality assurance for service will be an added advantage

·         Excellent knowledge of Safaricom products and services

·         Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.

·         Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.

·         Mentoring/coaching skills/experience.

·         Excellent interpersonal skills.

·         Good decision making skills

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Transport , Logistics, Procurement Safaricom Ltd 1 year ago