Commercialization & Digital Marketing Laad

Job Closed!
Company:i&M Bank Kenya
Category:Marketing, Communications & PR
Job Type:Casual

Job details


The role holder will be responsible for driving customer acquisition and retention through digital marketing, digital salesforce and customer experience initiatives. Leading strategic planning to enable the Digital Factory to achieve its long-term customer acquisition and retention objectives while achieving maximum value from customers. Driving adoption of new digitized customer journeys and analytics uses cases

The Incumbent will report to the Digital Factory Manager or any other official as may be designated and will be responsible for:
– Setting and being responsible for achieving of the commercial strategic objectives of Digital Factory
– Owning customer acquisition and retention targets (thus, creating and delivering the short and long term marketing and customer acquisition plans including but not limited to digital marketing, salesforce and offline marketing)
– Providing oversight for brand marketing and acquisition, customer experience and digital products
– Driving customer lifecycle management and using advanced analytics to drive value from our customers
– Participating in the preparation of the business plans for Digital Factory
– Implementation of preventive actions to assure targets are achieved
– Driving customer usage of new digitized customer journeys and use cases


–  Bachelors degree and preferably an MBA
– Good standing and assertiveness, with excellent team work attitude and proven ability to influence and coordinate teams beyond his/her own department

– Minimum of 5 years commercial management experience (3-4 of which should have been in a similar role in e-commerce, telecoms, banking or related industries)
– Experience in consumer segment marketing
– Retail banking experience would be a plus

– Extensive knowledge of digital marketing and acquisition, analytics and digital products
– Experience in developing product visions and customer journeys

If you believe you meet the above requirements, please send your application together with comprehensive curriculum vitae indicating your qualifications, present position, salary expectations and names and contacts of three referees. Your application should reach the address below as soon as possible but not later than 4th July 2018.   Please quote reference number followed by the position applied for in the application.

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Marketing, Communications & PR i&M Bank Kenya 10 months ago