Sales Coordinator

Job Closed!
Company:Villa Rosa Kempinski Nairobi
Category:Sales & Marketing
Job Type:Permanent

Job details

Main Responsibilities
  • Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives.
  • Determine and implement the procedures and standards of an effective filing system.
  • Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times: Timesheets, Purchase orders, Travel authorizations for business trips, Collateral reprint orders, Brochure supplies (office), Holiday and sick leave, Expense forms
  • Maintain and update inventory: control of all gifts and giveaways.
  • Maintain an up-to-date operating manual for the department, incl. policies and procedures, rules and regulations.
  • Compile monthly reports to be completed by 5th of each month.
  • Compile statistics.
  • Assist with the coordination of direct mail campaigns on behalf of sales and marketing, labelling, data collection and distribution of mail items.
  • Ensure the efficient liaison between the sales office and other sales offices in sister hotels, including the distribution of our sales correspondence and collateral to other hotels.
  • Annual contracting administration for corporate and leisure business.
  • Ensure that store requisitions are submitted monthly.
  • Ensure ordering of business cards.
  • Ensure sensible and effective use of the telephone – all incoming calls
  • promptly answered in an agreed manner.
  • Ensure that calls are screened and dealt with in an appropriate way.
  • All enquiries to be dealt with within 24 hours.
  • Assist telesales research of existing/new clients within guidelines of
  • Director of Sales / Director of Sales & Marketing.
  • Sort all incoming mail for the attention of the Director of Sales and Marketing and Sales Department.
  • Ensure the strict confidentiality of information passing through the office.
  • Record minutes of all meetings conducted by the Director of Sales and Marketing and any other as when directed by the Sales and Marketing team from time to time.
  • Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
  • Coordinate and assist in organising sales trips.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
  • Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
  • Ensure that all potential and real hazards are reported and rectified immediately.
  • Understand and strictly adhere to the hotel’s employee rules & regulations.
  • Perform any other duties as assigned to them by management.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  • Degree/Diploma in Hospitality.
  • 3+ years in luxury hotel
  • 3+ years in Sales and Marketing, Groups & Event management.
  • Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) 
  • Micros Fidelio Opera and Sales & Catering
  • Applies a professional, confidential and ethical approach at all times
  • Experience in a similar role and proven track record may be considered in lieu of specialized education
  • Strong people leadership skills
  • Good communication skills
  • Fluent speech skill; Knowledge of the English language is mandatory
  • Sound, checkable previous employment references
  • Strong leadership and analytical skills
  • Ability to quickly adapt to a constantly changing market with a revenue positive effect
  • Be proactive in achieving Event & Group revenue goals
  • Relevant experience in Event & Group management. Hotel Operations experience a plus
  • Analytical approach to problem-solving and demonstrated ability to “think outside of the box”
  • Ability to remain calm and composed under pressure
  • Positive winning attitude, adaptable and ready to take on new challenges.
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Sales & Marketing Villa Rosa Kempinski Nairobi 9 months ago