Assistant Group and Events Sales Manager

Job Closed!
Company:Villa Rosa Kempinski Nairobi
Category:Sales & Marketing
Job Type:Permanent

Job details

Main Responsibilities
  • Assist the Groups and Events Sales Manager in the Management of the Department especially in the absence of the Groups and Events Sales Manager.
  • Attend meetings and client events in the absence of and/or instead of the Groups and Events Sales Manager. 
  • Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
  • Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
  • Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting. 
  • Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
  • Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
  • Realize upsell possibilities to meet and surpass Group & Event budget goals.
  • Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
  • Create activities to ensure ongoing maintenance of bookings.
  • Generate proper proposals and contracts.
  • Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
  • Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Groups & Event Sales Coordinator. 
  • Ensure a proper handover of the converted business to the Groups & Events Coordinator with all relevant information forwarded.
  • Introduce the Groups & Events Coordinator to the client.
  • Conduct Exit Interviews with important customers after their event – asking for future business.
  • Cross-sell to other hotels within the Kempinski Group (and GHA).
  • Regular competition checks.
  • Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
  • Properly maintain LOS/CAN and UNC business.
  • Perform any other duties as assigned to them by management.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 
  • University/College/Tertiary level education required.
  • Previous experience in luxury hotels is required. 
  • 3 years experience in Group & Event, reservations or sales preferred 
  • Experience in a similar role and proven track record may be considered in lieu of specialised education
  • Excellent communication skills
  • Knowledge and experience in the use of Opera
  • Knowledge in a foreign language will be a distinct advantage
  • Presentable, well-spoken individual
  • Pleasant and outgoing personality
  • Fluent speech skills
  • Ability to remain calm and composed under pressure
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Sales & Marketing Villa Rosa Kempinski Nairobi 1 year ago