Front Office Receptionist

Job Closed!
Category:Administrative and Clerical
Job Type:Permanent
Salary:Ksh. Not mentioned

Job details

Major Duties and Responsibilities

  • Development, review and implementation of standard operating procedures for front office.
  • Coordinate Information flow within the Corporation.
  • Tracking and following-up on all calls, emails and hard copy documents.
  • Management of all assets under the front office.
  • Provision of reports required from front office.
  • Responding to customer inquiries and complaints and communicating appropriate options for resolution in a timely manner.
  • Linking staff within departments with external clients.
  • Receiving and escalating client’s grievances.
  • Booking rooms and conference facilities.
  • Provide exceptional customer care services by attending to visitors/clients and directing them accordingly.
  • Directing all enquires to the right office.
  • Ensure effective management of incoming/outgoing calls and maintaining a daily record of calls made.
  • Receiving, sorting, registering and distributing incoming mails for the assigned office for action.
  • Maintaining high standards of cleanliness/hygiene and tidiness within the front office.
  • Informing customers about services available and assesses customer needs.
  • Providing functional guidance, training and assistance to lower level staff.
  • Providing assistance, training and troubleshooting support to lower level staff.
  • Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution to problems.
  • Preparing standard reports to track workload, response time and quality of input. Assists in planning and implementing front office goals and make recommendations to management to improve efficiency and effectiveness.
  • Maintaining the image of the Corporation by attending to clients with respect and integrity.
  • Maintenance of accreditation and ISO certification.

Key Qualifications       

  • Diploma in secretarial studies from a recognized institution preferably KNEC or diploma in Human Resource/Business Administration with certificate in telephone operations/reception or front office management from a recognized institution Or Diploma in telephone operations/reception or front office management from a recognized institution.
  • Fluency in both oral and written English and Kiswahili.
  • Excellent interpersonal skills and integrity.
  • Computer literacy with typing speed of 50wpm.
  • Ability to work under pressure and independently.
  • Experience with a Quality Management System.

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Administrative and Clerical KEPHIS 1 year ago