Monitoring of alarms and outage reporting through the provided channels. • Escalating as per escalation matrix.
Providing direct customer support when required. • Creating reports on closed tickets, both EM and outage and escalating to the team leader.
Analyzing site problems and incident response on the system, communicate with site technicians and track problems through to resolution.
Booking tickets with KPLC customer care and escalate the reference numbers to provided channels (Netis and Customer groups) and a follow up mail to KPLC customer care.
Tracking generator fuel levels, generator running hours and updating as part of the resolution to EM or outage clears
Good communication, planning and organizing skills
Ability to be flexible and working under pressure
Diploma in IT or any other Technical field.
At least 1 year experience in NOC field more so monitoring of alarms and escalations to field technicians.
Fluent in communication (English)
Proficiency in Ms Office.
Interested candidates who meet the qualifications should send their applications to HR Office, address: [email protected] indicating the job title on the subject by latest Wednesday 25th April, 2018 COB. Please note that only shortlisted candidates will be contacted.