Network Operation Centre (NOC) Officer

Company:NETIS EAST AFRICA LTD
Category:IT & Telecommunication
Job Type:Contract
Salary:Ksh. Not mentioned
Location:Nairobi

Job details

Specifications:

  • Monitoring of alarms and outage reporting through the provided channels. • Escalating as per escalation matrix.
  • Providing direct customer support when required. • Creating reports on closed tickets, both EM and outage and escalating to the team leader.
  • Analyzing site problems and incident response on the system, communicate with site technicians and track problems through to resolution.
  • Booking tickets with KPLC customer care and escalate the reference numbers to provided channels (Netis and Customer groups) and a follow up mail to KPLC customer care.
  • Tracking generator fuel levels, generator running hours and updating as part of the resolution to EM or outage clears
  • Good communication, planning and organizing skills
  • Ability to be flexible and working under pressure

Qualifications:

  • Diploma in IT or any other Technical field.
  • At least 1 year experience in NOC field more so monitoring of alarms and escalations to field technicians.
  • Fluent in communication (English)
  • Proficiency in Ms Office.

Interested candidates who meet the qualifications should send their applications to HR Office, address: [email protected] indicating the job title on the subject by latest Wednesday 25th April, 2018 COB. Please note that only shortlisted candidates will be contacted.

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IT & Telecommunication NETIS EAST AFRICA LTD 2 days ago
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