Supporting and advising students and faculty on the appropriate use of IT resources in the Labs in order to provide a positive learning experience;
Enforcing safe practices and maintaining security of all hardware, network and data held and accessed, in compliance with the university’s ICT policies;
Planning and undertaking scheduled maintenance upgrades, cleaning of computers and audio visual equipment;
Prepare lab schedule and time allocation for computer labs;
Analyzing and recovering system when malfunction occurs;
Supporting the roll-out of new instructional software and applications;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time;
Obtaining replacement on fixtures or fittings;
Identifying possible ICT requirements and solutions.
Maintaining a complete and up-to-date inventory and asset register of all SST computers, servers, consumables, networking equipment and the relevant software accompanying them used for instructional purposes.
Coordinating and scheduling work with vendor service providers in consultation with program director.
In consultation with faculty, develop lab manuals for lab-based courses.
Providing periodic reports relevant for monitoring and evaluation.
Attending meetings and facilitating training sessions where relevant.
Maintain compliance with all university policies and procedures.
Perform related duties as assigned by supervisor.
Educational Qualifications and Professional Experience
Undergraduate qualification in IT or related field from an accredited university;
Certification in Linux/Unix, Cisco, Microsoft, Linux, IT Security and Programming,
At least two (2) years of relevant post-qualification experience.
Personal Attributes & Competencies
Shown merit and ability as reflected in work performance and results.