Channels Administrator

Job Closed!
Company:National Bank
Job Type:Permanent
Salary:Ksh. Not mentioned

Job details

Key responsibilities:

  • Responsible for designing and developing appropriate reports and management information as required by business to advance tactical and strategic initiatives.
  • Implement system Parameterization of different Products, Services and Limits on Digital channels as requested by the business.
  • Provide day-to-day operational support for Nat Mobile, ATMs, Agent banking and Card operation Systems including network, hardware and software.
  • Ensure uptime of all Mobile, ATM interfaces and POS as per Business requirement of 99.6% in line with the Bank’s Objectives
  • Provide user Support on Queries, Mobile ATM and Agent troubleshooting and configurations
  • Systems Requirements Specification (SRS) document preparation and Scoping as per User Requirements.
  • Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness
  • Design and generate reports for various business units related to Channels
  • Take part in channels related systems Projects in the Bank for instance; Systems Interfacing and Integration between the ATM Switch, Mobile and New interfaces.
  • Perform weekly performance reporting to support capacity planning (System support)
  • Ensure risk and Compliance adherence within the course of duty


Key Performance Indicators

  • Timely and quality preparation of channel reports
  • Timely delivery of initiatives assigned on channels
  • System up time of 99.6%


Skills & Experience:

  • A Bachelor’s Degree preferably in Computer Science / IT related field from an accredited university.
  • A minimum of 5 years’ experience in a relevant IT field; including at least 3 years’ experience in support of Mobile, Internet and agency banking technologies.
  • Project Management qualification will be desirable
  • Professional IT qualifications in one or more of the following: TIL, Linux, Oracle/MS SQL, Cisco
  • Product development experience will be an added advantage
  • Professional qualifications in SQL query, research skills
  • Moderate to advanced skills in computing
  • Excellent high quality interpersonal and negotiation skills with the ability to network and develop strong relationships.
  • Innovative and Creative
  • Proven excellent planning, organization
  • Knowledge of Banking laws and regulations
  • Budgeting skills
  • Ability to drive change

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Banking National Bank 1 year ago