Bank Services Manager - Courier

Job Closed!
Category:Security jobs
Job Type:Permanent
Salary:Ksh. Attractive market related

Job details

Job Introduction:

G4S is the leading global integrated security company specializing in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen. We specialize in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

G4S in Africa:

G4S is the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent. In Kenya, G4S employs more than 14,000 people and we have a presence in all major urban centres within the country

Role Responsibility:

Job Introduction:

Reporting to the Operations Manager - G4S Kenya Courier Solutions, the Banks Services Manager coordinates the provision of contractual and ad hoc courier services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of the Same Day services, ensuring adherence to business standards and expectations.

Role Responsibility:

  1. Effective management of the division’s financial performance
  • Manage relationship between actual results, budgets and forecasts.
  • Responsibility for the day to day Bank services operations and resourcing to meet Customer and budget expectations
  • Direct activities related to collecting, dispatching, routing, tracking and delivery of  courier shipments (Mailbags and other related express documents)
  • Effective management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement
  • Initiate cost saving model and controls
  • Ensure Labour Efficiency according to standards
  • Ensure Overheads control according to standards
  • Achieve Contract profitability according to targets
  • Prevent claims through regular customer risk assessments
  • Achieve existing Revenue Growth
  • Manage escalation to completion
  • Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members
  1. Effective management of the division’s people performance
  • Proper allocation of employees to positions to fulfil contract requirements
  • Analyse and address employee turnover
  • Ensure appropriate level employee training and development
  • Maintain excellent employee motivation, performance management and engagement
  • Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
  1. Client retention and maintaining customer service levels
  • Ensuring that all required formal customer meeting are scheduled, attended and documented
  • Ensure quality service delivery in line with the SLA and KPIs respectively.
  1. New business development
  • Identifying new business opportunities in the Divisions’ operations, as well as in terms of growth of business with existing customers, driven by the promotion of Logistics Solutions
  • Demonstrate a thorough understanding of the competitor environment faced by Kenya
  • Involvement in community and business forums and general public profile


The Ideal Candidate:

The Ideal Candidate:



  • Relevant Tertiary qualification


  • Over Six years’ relevant work experience
  • Five years’ experience in operations management
  • Exposure to Courier Operations is a distinct advantage


  • Leading people
  • Delivering performance
  • Managing professionally.
  • Collaborating and Cooperating
  • Must be able to work under pressure and for long hours
  • Must be able to work under minimum supervision
  • Driving Change


  • Fluency in English
  • Written communication skills, at a high proficiency level
  • Verbal communication skills, at a high proficiency level for English would be desired.
  • Computer proficiency especially in MS Office Suite

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Security jobs G4S 1 year ago