Telephone Account Executive –EBU C.A.R.E (Contractors)

Job Closed!
Company:Safaricom
Category:Customer Service & Customer Support
Job Type:Permanent
Location:Nairobi

Job details

Maintain 100% accuracy on reporting on daily customers activities

  • Timely submission of reports such as total customers contacted, leads/referrals generated, Customers feedback and profiling reports
  • Maintain an accurate contacts database for  regular  & key contacts and information for accounts under management in liaison with the Relationship Manager
  • Flag any recurring incidences per account or per escalation type, and send to direct manager
  • Prepare a daily report on all incidents reported, escalations and churn alerts

To apply visit https://goo.gl/HsKoQa

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