Job Description

If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you. Swissport is recruiting for the position of Team Leader – Cargo Handling based at Jomo Kenyatta International Airport.

Key Duties and Responsibilities:

  • Coaching and coordinating the team assigned to the task.
  • Reporting critical issues while performing the assigned task to the Service Delivery Lead on duty.
  • Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer experience.
  • Leading the team to ensure we deliver consistently great customer experience at every touchpoint.
  • Resolving service challenges in a timely manner.
  • Maintain discipline and ensure that staff observe safe working practice as per company policies.
  • Completing flight/task reports as per company procedure.
  • Maintaining positive customer relationship during the assigned task.
  • Actively participating in customer briefings and ensuring that the customer expectations are met.
  • Qualifications

  • Education: KCSE Mean C, IATA Cargo certification and computer proficiency.
  • Professional Experience: At least 2 years’ supervisory experience in Aviation industry or in a logistics, Clearing and Forwarding, Warehouse or related Field.
  • Experience: At least 2 years supervisory in a busy operational environment.
  • Proven track record in managing teams and operating in a cargo environment is an added advantage.
  • Excellent communications skills.

    Method of Application

    Application letter and CV should be forwarded via email: [email protected] to:

    The Human Resource Manager
    Swissport Kenya Limited
    P.O. Box 19177, 00501 NAIROBI.

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