To provide technical assistance to end users of the Learning Management System (LMS).
DUTIES AND RESPONSIBILITIES:
First point of contact for user/client inquiries through the ticketing system, emails, and phone calls.
Manage entities in the LMS (users, activities and resources, plugin configurations, calendar management, etc.) as per given instructions.
Set–up and configure new courses in the LMS as per instructions and relevant requirements
Monitoring of course elements as instructed.
Create online course content using authoring tools as per instructions.
Support online course content development and update course content on the LMS as instructed.
Escalate technical bugs and other system issues from identification through resolution.
Generate generic and custom reports from the LMS to inform the administrators and instructors on course usage.
Maintain the integrity of all data on the LMS
Any other duties that may be assigned by the Distance Learning Administrator.
QUALIFICATIONS AND EXPERIENCE
Candidate must be a citizen of Kenya
Bachelor’s Degree in Information Technology, Computer Science, Instructional Design or related area from a recognized university;
Experience with Microsoft Office Suite
Experience with Google Workspace
Ability to use web–based applications
Excellent communication and interpersonal skills
Excellent time management skills.
Method of Application
Interested candidates who meet the above requirements should submit an application letter, a detailed CV (include two referees), academic certificates, a clear copy of your Kenya National ID and iTax certificate via email to [email protected] by 19th October 2021. The subject of your email should read: INTERNSHIP – DL. Only shortlisted candidates will be contacted