To provide technical assistance to end users of the Learning Management System (LMS).


  • First point of contact for user/client inquiries through the ticketing system, emails, and phone calls.
  • Manage entities in the LMS (users, activities and resources, plugin configurations, calendar management, etc.) as per given instructions.
  • Set–up and configure new courses in the LMS as per instructions and relevant requirements
  • Monitoring of course elements as instructed.
  • Create online course content using authoring tools as per instructions.
  • Support online course content development and update course content on the LMS as instructed.
  • Escalate technical bugs and other system issues from identification through resolution.
  • Generate generic and custom reports from the LMS to inform the administrators and instructors on course usage.
  • Maintain the integrity of all data on the LMS
  • Any other duties that may be assigned by the Distance Learning Administrator.

  • Candidate must be a citizen of Kenya
  • Bachelor’s Degree in Information Technology, Computer Science, Instructional Design or related area from a recognized university;
  • Experience with Microsoft Office Suite
  • Experience with Google Workspace
  • Ability to use web–based applications
  • Excellent communication and interpersonal skills
  • Excellent time management skills.
  • Client orientation

    Method of Application

    Interested candidates who meet the above requirements should submit an application letter, a detailed CV (include two referees), academic certificates, a clear copy of your Kenya National ID and iTax certificate via email to [email protected] by 19th October 2021. The subject of your email should read: INTERNSHIP – DL. Only shortlisted candidates will be contacted

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