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Ignoring public complaints is a sign of incompetence

FACT CHECK
By | August 20th 2009

By Mike Owour

Yet another quarterly report has been released by the Public Complaints Standing Committee (PCSC) or the Office of the Ombudsman, and the usual suspects in ignoring public complaints have retained their positions.

The police, Provincial Administration, local authorities and the ministries of Labour and Lands have been pointed out as the ones that neither listen nor respond to issues raised by the Ombudsman on behalf of wananchi. As we argued on May 21, this committee needs teeth to back its bark if its reports are to be taken seriously.

No response

By keeping mum on claims of delay in service delivery, misuse of office, injustice, inattention, unethical conduct, incompetence and inefficiency, these ministries and departments appear to be living in the opaque past in handling public affairs.

Just like we expect responses for our readers’ complaints, PointBlank considers reacting to issues raised by the Ombudsman proof that serving wananchi is not a favour. But, it seems, the idea of those in authority being servants, not masters, is perhaps hard to comprehend for some.

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