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Airports authority must improve JKIA services

By - | January 10th 2013

The Kenya Airports Authority and the Ministry of Transport must find an urgent solution to the madness of motorists queuing to leave the Jomo Kenyatta International Airport.

Motorists are spending up to one hour queuing to just to pay monies to a contracted company, KAPS Limited, to gain exit from the airport. The challenge gets worse when cashiers start asking motorists for coins so that the right change is given back.

In this era of electronic technology and mobile phone payment options in which Kenya is a global champion, to keep motorists waiting because we cannot improve payment systems makes JKIA rank below competitors.

Coupled with the slow and inefficient payment system is the lack of space for motorists to park as they drop off and pick up passengers or even travellers who want long term parking. While we appreciate the current efforts to expand the facilities at the premier airport, which will in the short-term increase parking lots and improve services, a long lasting solution must be found to accommodate increased number of traffic.

The PS Transport, the Minister, and KAA MD need to act on this matter and ensure payment options and services are improved. The trio may not experience the mess because they travel the privileged way and enjoy VIP parking around JKIA, but the truth is that it is long overdue.

We know KAA is on the verge of completion of the ambitious Sh42 billion greenfield airport expansion, but efforts directed at fixing this transport mess can make JKIA a competitive airport.

Looking at the KAA vision to “be the airport system hub of choice” and its mission; “to facilitate seamless connectivity through provision of efficient and effective airport facilities and services in an environmentally sustainable manner to exceed stakeholder expectations,” the mess created by queues of vehicles casts KAA in the negative. Finally, KAA being ISO certified, the inefficient system of keeping motorists waiting does not really match what KAPS parking and control equipment is offering.

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