× Business BUSINESS MOTORING SHIPPING & LOGISTICS DR PESA FINANCIAL STANDARD Digital News Videos Health & Science Lifestyle Opinion Education Columnists Moi Cabinets Arts & Culture Fact Check Podcasts E-Paper Lifestyle & Entertainment Nairobian Entertainment Eve Woman Travelog TV Stations KTN Home KTN News BTV KTN Farmers TV Radio Stations Radio Maisha Spice FM Vybez Radio Enterprise VAS E-Learning Digger Classified Jobs Games Crosswords Sudoku The Standard Group Corporate Contact Us Rate Card Vacancies DCX O.M Portal Corporate Email RMS

Samsung speaks out on faulty Galaxy Note7 phones, reassures customers on quality

By Winnie Were Wanzetse | September 7th 2016
A burnt Samsung Galaxy Note7.  As at September 1 there were 35 cases reported globally of the phone exploding while charging. (PHOTO: COURTESY)

Samsung has officially addressed the issue of faulty Galaxy Note7 phones. The company, which insists it is “committed to producing the highest quality products and we take every incident report from our valued customers very seriously” says it has conducted a thorough investigation and found a battery cell issue.

 As at September 1 there were 35 cases reported globally and Samsung says it is currently conducting a thorough inspection with its suppliers to identify possible affected batteries in the market. The company has however stopped sales of the Galaxy Note7 because “our customers’ safety is an absolute priority”.

“Locally, for customers who have already pre-ordered the Galaxy Note7 devices, we are assuring them that they will get quality assured products in the shortest time possible. In the meantime, we are temporarily holding further pre-orders as we await new delivery timelines," the statement read in part.

The statement continued, “We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

Share this story
6th Edition of the Kenya Chemex International Trade Fair to be held in Nairobi
Kenya will be hosting to over 60 international companies in September at a Four -day International Trade fair that will showcase chemical products from various sectors such as plastics
Absa Bank net profit for 3 months up 24pc
The performance was mainly driven by growth in interest income, particularly in the small and medium enterprises.