Patients to get pampered, free rides home as insurer unveils new service

Jubilee Insurance CEO Julius Kipng'etich, Aga Khan university hospital COO Shekar Iyer and Ashly's CEO Terry Mungai during the launch of Recover in Style in Nairobi on May 08,2019.
Is unkempt hair, puffy eyes, or dry lips the reason you would not want someone to take a photo of you in a hospital?

While a hospital is not a place you expect someone to be all glamorous, an insurance firm seeks to change all that.

Jubilee Insurance is introducing a new complementary beautification service for patients as part of their medical package.

Dubbed ‘Recover in Style’, patients will get pampered while in the hospital with pedicure, manicure, hairdo, make-up and massages.

Additionally, the patients will be given a free ride home by Uber.

This is the first of its kind service by an insurer in the country. Four hospitals have been picked to pilot the services which will be provided by Ashleys Hair and Beauty College.

The four facilities are Aga Khan University Hospital, Nairobi Hospital, Mater Hospital and MP Shah.

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Jubilee Insurance CEO Julius Kipng’etich said the beautification services will later be extended to other facilities with time.

He said the services will be provided on complimentary basis for those already insured.

“This is part of humanising insurance services. People do not remember what you do to them at their highest, but at their lowest. We just want to reach out at fellow human beings at their point of need and make their recovery process less painful as possible,” said Kipng’etich during the launch held at Aga Khan Hospital yesterday.

Kipng’etich said it will not be necessarily up to the patients to decide which type of ‘pampering’ they want.

“They have to be certified by the health practitioners,” he said.

Aga Khan Hospital Chief Operating Officer Shekar Iyer said the hospital has already put measures to ensure some of the beautification services will not be infectious to patients.

Beautification that involves cutting or piercings will be restricted.

Shekar said such services will be therapeutic to patients still recuperating before being discharged.

“The massage services particularly will help patients with neuropathy and orthopaedic ailments,” said Shekar. “Our nurses will decide who will receive which beauty therapies.”

Ashleys CEO Terry Mungai said the service would revolutionalise hospital experience.

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Jubilee Insurance‘Recover in Style’Recover in StyleBeautification service