Safaricom today opened a new call centre in Eldoret town to improve its customer service.
The new hub constructed at a cost of Sh900 million has also created job opportunities for over 800 people.
“Today, we celebrate yet another milestone in line with our strategic business objective of putting the customer first,” said Chief Customer Officer Sylvia Mulinge on Thursday.
“We want to ensure that, as we continue growing and investing in technology and in our network, we do not lose sight of our customers and their needs.”
Safaricom expects the call centre to improve its efficiency in handling over 150,000 calls received daily and help resolve customer queries faster.
It will recruit 300 interns from various local universities in Uasin Gishu County.
“Our plan is to offer three months paid internships for students from various campuses within the county. This will not only help us build partnerships with the learning institutions but will also enable us offer the youth work experience and mentorship,” said Ms Mulinge.