Telecoms bet on e-health services to grow revenue


Health services provision is the next battle frontier for mobile firms as they seek new revenue streams to cushion against falling voice earnings.

Safaricom and Telkom Kenya have embedded health services in their product offering, a move the two firms expect will boost their bottom lines.

Rural population is the key target in this new offering that is administered through virtual clinics, attracting "modest" consultation fees. The mobile operators claim users will make huge savings on money spent on travel and logistics associated with hospital visits.

Safaricom has announced it would soon roll out a service enabling patients, especially in rural areas, access medical services with ease and affordably.

Dubbed Health Presence, the product will entail a ‘small clinic’ stationed in digital villages, where patients can consult doctors through video conferencing facilities.

The firm will also roll out a call-a-doctor service that will enable patients consult medics through their cell phones. For the service, Safaricom will provide a number that patients will call for consultations.

The company says calls to the number would be answered by medical professionals approved by the Kenya Medical Practitioners and Dentists Board.

Telkom Kenya also announced the commencement of a similar service. The company will run a text-based and call-in medical service through France Telecom’s Orange Healthcare. The company’s chief executive, Mickael Ghossein, said the firm expects a million of its customers to use the tele-health service by end of the first year.


Safaricom’s Health Presence will be equipped with facilities to read a patient’s vital signs – including temperature, pulse rate, blood pressure and respiratory rate. On the other end, the doctor on call will be able to read the vitals on a computer and together with the patient’s narrative, is able to give a diagnosis and prescription or refer the patient to a health clinic.

The e-health centres will be housed in digital villages set up by Safaricom. It has put up 800 digital villages and plans to put an additional 5,000 by end of this year.

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